FAQs for Customers Integrating Foundation with an existing World Manager System
I've seen eLearning Insights Dashboards, how can I get this enabled in my World Manager System? eLearning Dashboards is available only via Foundation specifically delivered through a new dashboard called 'Command Centre'. So your World Manager system needs to first be integrated with Foundati...
Integrating Foundation with World Manager
This article has been prepared to include all the changes in product for location and user management for customers integrating with a new Foundation platform. The following articles detail how Foundation manages locations and users, which automatically syncs with your World Manager system. The b...
WM Roadmap Update
Roadmap Update Please take some time to check out our latest product roadmap video! You can also register for the next upcoming live roadmap webinars below: APAC October 9, 2pm AEDT NASA October 9, 3pm EST APAC November 13, 2pm AEDT NASA November 13, 3pm EST APAC December 11, 2pm AEDT NASA Decem...
Introducing Validation Prompts for Notices & Saved Reports
This week we are excited to announce the introduction of validation prompts for the Notices & Saved Reports tools. When creating/updating Notices & Saved Reports, a warning prompt will now appear upon submission, stating the total number of accounts targeted and confirming whether you'd like to p...
New Feature Release - Courses! May 16, 2024
This week we are excited to announce a brand-new feature to your World Manager Platform, Courses! As you may have seen in our latest roadmap update, Courses will be released live in all systems this Thursday May 16, 2024. Courses brings brand new functionality including: Intuitive Modern UX desi...
Provide Managers and Employees Permission-Based Access to Update Account Start Date
This release introduces new permissions for Managers and Employees to edit the start date for accounts. By Navigating to System--> System Configuration --> Account Settings, administrators now have 2 new permissions. 1. Manager Permissions - Update Subordinates Start Date A new permission for a...
Enterprise Hierarchy - Multi Location Accounts
The Multi-Location Accounts Update will be released over multiple stages in 2021: New Account Grid Page – Rework of the Account Management page to improve grid functionality. This allows for easier searching of accounts using filters similar to what you see in the Contract Generation dashboard ...
Version 8.2.3: Introducing Broadbean to Recruitment
The following outlines exciting changes that have been released in v8.2.3. This includes changes in the Recruitment tool in the Human Resources Suite, which enables Job Ads to be posted to multiple Job Boards globally using Broadbean. What is Broadbean? This release introduces job posting integra...
Understanding Service Desk Categories, Priorities and Statuses on The Vault
When submitting a Service Desk ticket on The Vault platform, there are several steps and options. The purpose of this article is to provide information on what some of these options mean and to guide you on how to successfully submit a ticket to the correct department. Important: After Hours Supp...
Introducing the Enterprise Hierarchy Upgrade
We're excited to announce the highly-anticipated Enterprise Hierarchy upgrade, allowing you to create an unlimited number of Account Groups of any Role at World and National Level, improving the way you organise and target content to your employees and managers. This blog will walk you through al...
SEEK changes to Job Ad Templates
As of January 2021, SEEK communicated to brands directly the plan to phase out Job Ad Templates across Australia and New Zealand, and by the end of March 2021, they will no longer be used in job ads.Due to these changes, the field that allows the selection of a template (shown below) has been rem...
Version 8.2.9 Dashboard Changes
The following post outlines changes in this release including visual changes to the Dashboard page.Dashboard ChangesIntroducing New Icon ImagesIn Version 8.2.9 we have introduced new icons into our Dashboard. You can see these changes at World Level by navigating to System → System Configuration ...
New Service Desk Force Login Setting
The Service Desk is a great way for your team to track situations and issues reported by users both in and outside of your organisation. When a new Service Desk ticket is created, the platform can be configured to automatically send a push and email notification to administrators to alert them of...
Account Grid Redesign in the First Multi-Location Accounts Upgrade
As announced in our August 2021 Upgrade Roadmap Video, this release is the first of three that focus on Multi-Location Accounts, the second phase of our Enterprise Hierarchy upgrade. To learn more about the functionality added in our first Enterprise Hierarchy upgrade, see this blog post. The Mul...
Custom Account Permissions for Employees
We've heard your feedback and understand how important account group management is to managing your brand on the World Manager platform, whether it's giving specific users greater access to functionality or revoking access to users who don't need it. In this update released on November 18, we're ...
Platform-wide Maximum File Size Increase
Now live, we have increased the maximum allowed file size of various upload fields throughout the platform.Important: Whilst the below file size limits have been increased, we strongly urge brands to continue to optimize their files for use with your platform. Even though larger file sizes are al...
Introducing Standalone SCORM
What is Standalone SCORM? Standalone SCORM provides the ability to assign SCORM packages to users for completion, without having to attach it to an E-Learning module. This provides a more streamlined implementation of SCORM, as Standalone SCORM will no longer require an additional 'test' to be at...
SEEK Integration Enhancements
In this update, we've made enhancements to our SEEK integration in the Recruitment tool that introduces new features which make it easier to post job ads and get them seen by the right candidates. These enhancements include: Improved layout and navigation of SEEK functionality on the platform A ...
Blog Overview
Here you'll find all the latest and exciting news to do with your platform. Stay in tune as we post more updates and interesting articles!
Role Abbreviations, Phrase Updates and New API Version
We're making some changes in preparation for the new Enterprise Hierarchy upgrade coming your way very soon. If you haven't already, check out our recent video introducing the highly anticipated Enterprise Hierarchy upgrade and find out how it will benefit your platform. In this update, you'll fi...
Upgrade Roadmap Videos
Video #14 December 2021 Your browser does not support HTML5 video.Video #13 - November 2021Your browser does not support HTML5 video.Video #12 - October 2021Your browser does not support HTML5 video.Video #11 - August 2021Your browser does not support HTML5 video.Video #10 - July 2021Your browser...
v10.2.2 New Account Custom Permissions
In this World Manager update (v10.2.2), new Account Custom Permissions have been added to the platform giving administrators greater flexibility over which users can manage and view certain platform tools.Prior to this update, some tools provided a single permission to control whether a user coul...
All Account Group Search and Improvements
This World Manager update (v10.2.3) provides all account groups, including managers and employees, the ability to search for other accounts within the same country. Managers can now search for their employees directly using Account search, without having to go to My Employees. Once finding their ...
Sign Off Comment Now Supports Multi-File Attachments
Now live, we have introduced the ability to add multiple files to Sign off Comments and Attachments. The example below shows how you can upload up to 10 files at once for a Sign Off.Adding Multiple Files to Sign OffsAdditional File Support for Employee Results PagesWhen navigating to a Sign Off i...
File Upload Size Increases
Now live, we have increased the maximum allowed file size of various upload fields throughout the platform.Important: Whilst the below file size limits have been increased, we strongly urge you to continue to optimise your files for use with your platform. Even though larger file sizes are allowe...
Assign Users to Multiple Locations in Multi-Location Accounts Final Release
We're excited to announce that the final release for our Multi-Location Accounts upgrade is now live in all platforms.This release follows our recent Account Grid Redesign and All-New Account Form upgrades and unlocks the ability to assign Store Managers and Employees to multiple locations. With ...
All-New Account Form in the Second Multi-Location Accounts Upgrade
The second release of Multi-Location Accounts is now in Playgrounds and is scheduled for live release on September 29, 2021. This upgrade follows the Account Grid Redesign in our last update and focuses on improvements to the Account Form, including: Tabs separating settings based on categories ...
Activity Feed Widget Enhancements
We've got some exciting enhancements coming in our first platform update for 2021. This upgrade is now available on all platforms In this release, we're focusing on delivering your most requested upgrades to the Activity Feed widget, designed to increase engagement between users on your platform...
Upgrades to National Account Group Management
This World Manager update (v10.2) contains several improvements to simplify the management of National-level Account Groups, which was revamped in the last platform update. These changes include: Streamlining the way Account Group Names are displayed in the grid Saving Account Group Names afte...
SOAP API v7.1
In Platform v10.5.2, a new version of our SOAP API: v7.1 has been released. The changes are mostly to do with account group related methods, types and properties. The groupID property is being deprecated and replaced with groupUuid. This is due to the fact that, with the release of Enterprise Hie...