How to Interpret the Item 20 Report
The Item 20 report refers to a specific section within the Franchise Disclosure Document (FDD) that franchisors are required to provide to prospective franchisees. The FDD is a legal document that outlines the terms and conditions of the franchise agreement and provides detailed information about...
All About the People Section in Info Manager
The People section in Info Manager helps you manage information about your team members easily. Whether you're new or already familiar with FranConnect, this guide will show you how to use the People section effectively. We'll cover how to add new people, update their details, and manage user per...
How to Create a Custom Tab in Info Manager
Adding a Custom Tab in Info Manager To add a custom tab in Info Manager, first log into your FranConnect environment. Then click the gear icon at the top of the page to access your Admin menu. On the left-hand sidebar, click Information Manager. From the ensuing menu, click Manage Form Generato...
All About the New Info Manager Documents Search
At FranConnect, we are consistently improving our product to make it easier to use for our customers. As a result, we are adding a feature that will allow users to search for documents that are hosted in Info Manager. In this guide, we will walk you through the new search feature. Topics How Sea...
Information Manager – Transferring a Location
You can transfer the ownership of a Franchise to a new/existing owner when any of the existing owners are leaving the business, by following the steps listed below: Select Franchisees from the Info Manager module. The following screen displays a list of different Franchise Locations. Click a Fr...
Terminating locations in Info Manager
There may be times when a Franchisee in your organization is unable to move forward with ownership. In the event the location is not available for resale and default/termination is the only method going forward, you will use the Default/Termination tab inside the Franchisee record to document an...
Adding a Remark on the Franchisee Record
It is necessary for you to keep notes for each of your Franchisees. You want to be able to review and log all of those notes in an organized fashion. Adding Remarks to the Franchisee Record is a great way of accomplishing this. Click on Info Manager then Franchisees From the Contact History sec...
Using the Import Wizard
The import page works the same way from both the Sales and Info Manager. In the Sales import page, you can import Lead or Broker records, while in the Info Mgr, you can import one of a series of files. In order to see the permitted fields for a given import format, choose that format from the dro...
Work Flow-Based Emails using Default Website Keywords in CRM templates from Info Mgr
Workflows are the most popular feature and function in FranConnect as it replaced Campaign Triggers since the genesis of FranConnect Sky. You can create various combinations of Triggers, conditions and set actions in Workflows. We will discuss a scenario on how to add Location Website Keywords in...
Editing Location Details
As you receive new information from your Franchisees, you can update the details of the corresponding location to stay up to date. From the Information Module click Info Manager then Franchisees. Select the Franchise Location you want to update. From the Center Info tab click Modify. Once yo...
Editing Email Templates in Info Manager
Click on the Information Manager module. Scroll down to select the Campaign Center page. Select Email Templates. Choose the template you wish to personalize. From the action wheel Click Modify.Make changes as needed to customize the template to your organization. Click Modify.
Effectively Using Triggers and Auditing in Info Manager
FranConnect is capable of notifying users about important expiration dates or other time-sensitive information. This article will help you leverage the functionality of triggers to get ahead of your workload and never miss an important item. For example, if you require franchisees to have partic...
How to get Customer Feedback Easily in Info Manager
If you have the Information Manager Module in FranConnenct then you have the ability to track customer feedback directly in your FranConnect system. This will show in your system as Customer Complaints. First go to the Admin > Info Manager > Manage Web Form Generator to see all the Web Forms cre...
Move a location from In Development to Terminated in Info Manager
A successful organization is always looking to develop business all over the country and internationally. This signifies why communicating with contacts is crucial for success in a fast-growing competitive world. At times, Franchise locations can no longer be deemed open, Corporate Teams would ne...
How to view the status of a sent FDD
From the Information Manager module, Select the FDD page at the bottom. The FDD Lead Summary page show the status of any FDD sent to a lead. Data will populate in the various columns as the lead completes the FDD process. When an FDD is send the Lead Name, FDD Name, Version, State/Province, S...
Add Tabs in Info Mgr- Manage Form Generator
Organizations like to manipulate their own Info Mgr application by adding more Tabs and fields to meet their business needs. This is convenient to add more data and details regarding the franchise location by Corporate. FranConnect system is so easily customizable keeping the users at ease when r...
Troubleshooting the Import process
Scroll down in Info Manager module to find Import. Review the data sample to make sure the data you have can be easily imported. Once you have ensured your data is good for import, choose the File Format of your document. Click Choose File. Click Continue. Make sure the fields listed on the le...
Using the Export Data Wizard
There are four steps to exporting data from FranConnect – choose the Module (group of data) to select from, choose the search criteria to select a subset of records, select the fields to export for each record, and preview the data to be sure that it is correct before doing the export. To Expor...
Updating Location Data with an Import
Updating data in multiple locations can be a hassle, especially if you have to do them one by one. Thankfully, there is the option to update multiple details in multiple locations in Info Manager. In this guide we will cover how you can update this data using an import feature. To ensure you are...
Adding Additional Desired Owner or Lead Keywords
Keywords are place-holders for specific details that you will include in communications, such as renewal date or insurance expiration date. When the message is sent, the actual information replaces the placeholder, as it would be in a “mail merge” in a word processing system. To insert keywords i...
Development page in Information Manager
The In Development page in Information Manager lists locations that are currently in the Opener module so you can collect information about the location as if they had a Franchisee record in the Franchisee page. In Development represents those locations that are currently in the build out phase ...