The Hub
Browse The Hub Topics
Each guide includes annotated steps, screenshots, and a video walkthrough.
Hub: New Desktop Navigation Experience
We're introducing a new navigation experience for Hub that makes it easier to access the tools and content your teams use every day.Organizations currently using the existing Hub top navigation experience can continue working exactly as they do today. For customers looking for an alternative navi...
How to Configure Links in The Hub
The Links card in The Hub allows you to organize and display both related URLs and Single Sign-On (SSO) connections for easy access by users across your franchise network. Whether you're adding a blog, system login, training portal, or a custom resource, this card helps centralize key destination...
How to Use FranBuzz in The Hub & Frannie AI
FranBuzz is a dynamic social media forum within FranConnect's The Hub, designed to foster open communication across franchise networks. It provides a central space where franchisees and franchisors can connect, share insights, discuss business strategies, and engage on topics that matter most to ...
Overview of The Hub
The redesigned Hub brings your updates, documents, conversations and tasks into one place. Here's what each page does, so you know where to go for what. Before you begin What you see in the Hub depends on your role and the components your administrator has enabled, so some pages below may not app...
Spaces Templates for The Hub
In FranConnect's The Hub module, Spaces templates serve as foundational tools for franchisors looking to establish a consistent and informative knowledge base for their franchisees. These templates provide a starting point, filled with essential content that ensures franchisees have access to key...
How to Configure Bookmarks in the Hub Home
Configuring Bookmarks in the Hub Home enables corporate users to streamline access to essential information for their franchisees. To view your Bookmarks, navigate to the Bookmarks box within the Hub Home platform. Here, users can select up to ten key resources or pages that franchisees frequentl...
How to Manage Spaces in The Hub
In FranConnect's new Hub update, we’ve focused on the Spaces feature to help you better organize and share information across your network. Now, it's easier to create Spaces for specific teams and projects, making sure everyone gets the content they need. Plus, you can add videos and images right...
Introduction to the Hub Overview
Welcome to the new Hub Overview, the new dashboard for franchisees. This platform makes it easy to keep track of important updates, find documents in the Library, and access useful links all in one place. Whether you're managing daily operations or staying informed about your franchise, the Hub O...
How to Navigate Documents and Folders in the Hub Library
Navigating efficiently through FranConnect's Hub Library can greatly simplify the process of locating crucial franchise documents and folders. Knowing where to find what you need, and how to efficiently move through the system, can save valuable time. This guide offers a clear roadmap to seamless...
How to Enable the New Hub Library Interface
FranConnect is constantly improving the usability of our product and quality of life for the users of our product. As a result, we will be revamping the Hub Library effective May 4, 2023. In this guide, we will show you how to enable the new Hub Library user interface.Enabling the New Hub Library...
How to Manage Documents and Folders in the Hub Library
The Hub Library is the central store for your franchise documents. This guide covers adding folders and documents, controlling video downloads, setting folder and download permissions, organising what's there, and reading the download insights.Before you beginYou need admin access to create folde...
Sending an Alert
The Alerts page is where you can send and view time-sensitive messages to users. Only corporate users can send alerts to a select audience. You can also view sent alerts and re-send reminders and archive old alerts.To send a new alert from the Hub: The Hub > Alerts > Send Alert. Enter the recipie...
Using SmartConnect for Franchisees
SmartConnect is an internal portal used to instant message your Franchisor, manage Operation tasks, complete assigned To Do’s, upload required documents and more. Upload Picture: Use the Upload Picture link to include a photo of yourself in SmartConnect.Visits: This shows upcoming and recent perf...
How to Increase Franchisee Adoption of the Hub
To increase franchisee adoption of the Hub you’ll want to be sure you develop and execute a layered rollout plan. Especially for those organizations who are adding FranConnect to already built processes in a large franchise organization, it is important to know that the Hub can be rolled out in s...
Roles Permission in Library Folders and Documents
In FranConnect, Roles help you designate privileges (responsibilities) to users. This ensures that users only have access to those system functions that are necessary for the completion of their job. Because it’s important to regulate and control privileges, we’ll look at how this can be achieve...
Creating Events and Meetings as Groups to Show Selected Participants' Calendar
A successful organization is always looking to develop business all over the country and internationally. And having an organized Calendar agenda and engaging users and employees in various activities is crucial for the success in a fast-growing competitive world.FranConnect’s Calendar in The Hub...
Linking Public or Private Library Documents as an HTML Tag
Documents are important checkpoints for franchisees to follow and expected to complete during the period before the opening of the location. The Corporate Team can upload documents to the Documents Checklist and associate the franchise contact.NoteDocuments uploaded as “Public” can be distributed...
How to make Library Content the Most Useful
A library is a repository of various documents. Some are kept for record-keeping purposes (perhaps an artifact), while others are frequently used or shared. Regardless of what type of documents you may store in your library, the purpose of a library is defeated if you can’t find the documents at ...