FranBuzz is a dynamic social media forum within FranConnect's The Hub, designed to foster open communication across franchise networks. It provides a central space where franchisees and franchisors can connect, share insights, discuss business strategies, and engage on topics that matter most to their operations. With its easy-to-use interface, FranBuzz empowers users to collaborate and build stronger networks, enhancing knowledge-sharing and community engagement within the franchise ecosystem.
Topics
Using FranBuzz
To access FranBuzz, first log into your FranConnect environment. On the left-hand sidebar, click The Hub.
Next, click FranBuzz at the top of the page.
You will be taken to the following page:
From here, you will get a timeline of all of the posts that you can see. These include general public posts as well as any posts specific to Teams of which you are a part.
You can also make your own post, by clicking the text box at the top of the page. The following window will pop up:
From here, you can create the text portion of your post as well as attaching videos, pictures, or documents.
Setting Up Teams in FranBuzz
The Teams feature in FranBuzz allows administrators to create and manage distinct groups tailored to organizational needs or shared interests. To access Teams, navigate to The Hub and click Teams at the top of the page.
You will be taken to the following page:
You can create a new Team by using the Create Team button at the top of the page and filling out the following form.
You can also view any individual Teams spaces by clicking the View Team button at the bottom of the relevant Teams card.
You will be taken to a page that looks like this:
From here, you will be able to see every post that is a part of the team you have chosen.
Team Accessibility & Post Visibility
Every team has an Accessibility setting that is the single control governing both who can see the team and who can see the posts shared to it—no additional permissions are required. Where teams previously offered only Public and Private, there are now three options:
| Option | Who can see the team and its posts |
|---|---|
| Private | Creator only. Retained for draft or work-in-progress teams. Behaviour is unchanged. |
| Public – Single Brand Members | All team members within the same brand as the creator. Members see each other and posts within their brand scope. |
| Public – Multi-Brand Members | All team members regardless of brand, location, or division. Members see each other and posts across the full network within the team context. |
Worked Example: How Accessibility Controls Post Visibility
Jane and Alex are associated with Brand A, while Sam is associated with Brand B. Jane creates a post about a Brand A promotion.
| Accessibility setting | Who can see the post? | Visibility |
|---|---|---|
| Private | Jane only | Only the post creator can view the post. |
| Public – Single Brand Members | Jane and Alex | Members associated with the same brand as the post creator can view the post. Sam cannot view it because he is associated with Brand B. |
| Public – Multi-Brand Members | Jane, Alex, and Sam | All team members can view the post, regardless of their brand association. |
In summary: Select Private for creator-only content, Public – Single Brand Members for brand-specific posts, or Public – Multi-Brand Members for posts intended for members across different brands.
Setting a Team’s Accessibility
Follow these steps to choose how a team and the posts within it are shared.
Go to The Hub › Teams, then click Create Team.
Enter the Team ID, Name, and an optional Description.
Open the Accessibility list and review the three options.
Select the option that matches your intent. For a cross-brand team, choose Public – Multi-Brand Members.
Add members under Team Filter Criteria, assign owners, then click Launch.
Conclusion
FranBuzz is a powerful tool within FranConnect's The Hub, designed to enhance collaboration and communication across franchise networks. By providing a central platform for sharing insights and engaging with peers, FranBuzz fosters a stronger sense of community and supports the success of franchise operations. Whether you're making posts, sharing multimedia content, or organizing Teams for targeted discussions, FranBuzz simplifies the process of connecting and collaborating. Embracing this platform can help franchisees and franchisors alike build a more cohesive and informed network.