FranConnect - The Vault Training

Once you are part of the FranConnect community, you have access to (our) The Vault platform, which (select) admin-level accounts can access at any time to engage with FranConnect staff and users, as well as training material to better understand how your World Manager platform works and be customised to represent your brand.

Accessing The Vault

To access The Vault platform, go to My Tools → The Vault within the (left-side) menu toolbox on your platform. This will redirect you to The Vault platform and automatically log you in.

Important: This menu option is available to World Manager and National Manager accounts only.

Note: To have this option visible on your (left-side) menu toolbox, you must ensure the 'The Vault' tool is enabled for the applicable user roles in the Fusebox. To view/edit this permission, please go to: System → System Configuration → Fusebox.

Tip: Explore The Vault Dashboard, which contains a wide range of widgets, such as; resources, upcoming event registrations, logging a ticket with the Support Team and more!

Accessing Learning Content

To access training content that has been assigned to your account, go to Training → My Training.

This learning material is organised in various Fuel Gauges according to the different products, more commonly referred to as 'tools', that the platform offers.

Within these Fuel Gauges, you will find various modules to help you get better acquainted with your World Manager platform, including modules that describe the different tools available, how they work, and the best ways to take full advantage of them.

To start a module, simply click on the name, then click on the Begin button.

If you require any assistance, please contact our Support Team at

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