Common Questions

Platform and Data Security Information

The below questions have been prepared to provide more information around data security, storage and backups of the World Manager platform. If not already, please visit our Privacy Portal for the latest information. If you have any concerns over data security or suspect a data breach may have occ...

Custom Support Requests

Platform administrators may find there are some actions they would like to perform in bulk that are not possible through the platform.In such cases, they can submit a ticket on our 'OC' platform and have their request reviewed by our support team. To submit a ticket on the OC platform you can use...

Minimal Requirements for Branding

The World Manager platform allows users to customize the look and feel of their own platform to their personal preferences and can be used to create a cohesive brand identity. Whether you want to change a background image or looking to customize the header, understanding the basic requirements re...

Submitting Enhancement Requests

Platform administrators have the ability to submit an upgrade/change request via the Online Community (OC) platform.All submitted requests go through a review process which looks at demand, complexity, and the resources required to implement the requested change or enhancement.Important: We value...

How to Refresh your Browser's Cache

Internet BrowsersTip: Sometimes a hard refresh is enough to clear the browser's cache. You can achieve this by pressing CTRL+F5 (PC) or CMD+R (Mac). Try this before using any of the below instructions.Google ChromeClick on the menu icon (top right), then go to "Settings"Scroll down, then click on...

How to Increase Engagement

As Relationship Managers, the most common question we get asked by our brands is, "How can I increase engagement on my platform?" What you are really asking is, what can I do to get my users logging in more often and get more value out of my platform?Working with over 200 brands, we have plenty o...

Posting Jobs to Indeed

Indeed is a job posting board used by employers to promote vacant job positions. The platform does not have a direct integration with Indeed, instead Indeed will periodically aggregate jobs from external job boards.The platform's career site for example can be aggregated by indeed, and the jobs p...

Custom Reports & Scripts

If you require a report that is not available within the platform's Stats and Reports tool or just want an altered version of one that currently exists, World Manager is able to create Custom Reports to suit your business needs.We also offer the creation of Custom Scripts to help automate some of...

Copying Platform Content

Whilst it is not always possible to copy content within the platform (within your live platform, or even from your playground platform), particularly in bulk, our Support Team can do this for you. However, please keep in mind that not all content can be copied.Please refer to the below informatio...

One-off Reports

If you need specific information that our tool Stats and Reports do not contain and this information does not need to be pulled frequently to create a Custom Report, it is possible to ask for a One-off Report that will give specific information once if needed.To request a One-off report you can s...

Which Survey/Questionnaire Tool Should I Use

There are various tools within the platform that utilise a survey and/or questionnaire type format, each of make use of the various features and functions. The purpose of this article, is to provide you with a guideline of the features that each of these tools use, so that you can make an informe...

Rosters, Payslips, Uniforms, Staff Cards

This particular Help tool does not contain any company-specific information.Examples below: Payslip Roster Staff Cards Uniforms Tax Forms Superannuation We recommend performing a search at the top of your menu for these items.Alternatively, get in touch with your manager or platform administrator...

Automate Custom Achievement Awards

World Manager has launched the ability to automatically assign custom achievement awards to users based on predetermined criteria.Below are some examples of the types of awards that can be given:These automated awards can also include files attached to the notification the account will receive, s...