Copying Platform Content

Whilst it is not always possible to copy content within the platform (within your live platform, or even from your playground platform), particularly in bulk, our Support Team can do this for you. However, please keep in mind that not all content can be copied.

Please refer to the below information, regarding what tools/elements can be copied.

Note: All of the below-mentioned content can be copied from/between your live and playground platforms (if required).

Important: All content gets copied over in an inactive state and without targeting. So, please ensure you edit + reactivate the content from your end (as required).

World-Level Content (world-to-world)

The following items can be copied from world-to-world level:

Note: Use this option when you want to copy content between countries.

Tip: The most typical use-case for this, is when you want to copy content between your live and playground platforms.

System

  • Custom Achievement Awards
  • Languages
  • Training Templates

Training

  • ACTIV (presentations)
  • E-Learning (templates)
  • SCORM Packages
  • Sign Offs (templates)
  • Written Tests (templates)

Communication

  • Forum (categories)
  • Image Gallery (folders)
  • Links (categories)
  • Manuals and Files (folders)
  • Notices (templates)

Operations

  • Service Desk (categories)

Human Resources

  • Appraisals (templates)
  • KPI (templates)

Mixed-Level Content (world-to-country)

The following items can be copied from world-to-country level:

Note: Use this option when you want to copy content from world-level to country-level (or vice versa).

Training

  • ACTIV (presentations)
  • E-Learning (templates)
  • SCORM Packages
  • Sign Offs (templates)
  • Written Tests (templates)

Communication

  • Forum (categories)
  • Image Gallery (folders)
  • Links (categories)
  • Manuals and Files (folders)
  • Notices (templates)

Operations

  • Service Desk (categories)

Human Resources

  • Appraisals (templates)
  • KPI (templates)

National-Level Content (country-to-country)

The following items can be copied from country-to-country level:

Note: Use this option when you want to copy content between countries.

Training

  • ACTIV (presentations)
  • E-Learning (templates)
  • Internal Surveys (templates)
  • SCORM Packages
  • Sign Offs (templates)
  • Written Tests (templates)

Communication

  • Contact Us (contacts)
  • Forum (categories)
  • Image Gallery (folders)
  • Links (categories)
  • Manuals and Files (folders)
  • Notices (templates)

Operations

  • Customer Feedback (templates)
  • External Surveys (templates)
  • Goals (templates)
  • Location Reviews (templates)
  • Incident Reports (templates)
  • Service Desk (categories)

Human Resources

  • Appraisals (templates)
  • Contract Generation (packages)
  • Exit Interviews (templates)
  • KPI (templates)
  • Recruitment (templates)

Important: When copying Recruitment templates, the destination country cannot contain any existing templates (e.g. Email Templates, Recruitment Stages, Questionnaries and Position Templates). If this content does exist, it will need to be deleted first (including any positions, applications and so on).

To submit a copy content request, please contact our Support Team at wmsupport@franconnect.com.

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