There are various tools within the platform that utilise a survey and/or questionnaire type format, each of make use of the various features and functions. The purpose of this article, is to provide you with a guideline of the features that each of these tools use, so that you can make an informed approach when deciding which one to use. Please see below:
Incident Reports
|
Location Reviews
|
Customer Feedback
|
External Surveys
|
Appraisals (Two-Way)
|
Appraisals (Self)
|
Appraisals (Peer)
|
Exit Interviews
|
Internal Surveys
|
|
---|---|---|---|---|---|---|---|---|---|
Fill in once only
|
|
|
|
|
✓
|
✓
|
✓
|
✓
|
✓
|
Filled in multiple times
|
✓
|
✓
|
✓
|
✓
|
|
|
|
|
|
Completed by external party
|
|
|
✓
|
✓
|
|
|
|
|
|
Completed by internal party
|
✓
|
✓
|
|
|
✓
|
✓
|
✓
|
✓
|
✓
|
Attached to performance monitor
|
|
|
|
|
✓
|
✓
|
✓
|
|
✓
|
Action plan completed by manager after survey filled in
|
✓
|
|
|
|
✓
|
✓
|
|
|
|
Action plan completed by person completing survey
|
|
✓
|
|
|
✓
|
✓
|
✓
|
|
|
Scoring
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
File / image uploads
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
Notifications once completed
|
✓
|
✓
|
|
✓
|
✓
|
✓
|
✓
|
|
|
Primarily about the location?
|
✓
|
✓
|
✓
|
✓
|
|
|
|
|
|
Primarily about the user?
|
|
|
|
|
✓
|
✓
|
✓
|
✓
|
✓
|
Is there an escalation option?
|
✓
|
|
|
|
|
|
|
|
|
Does the participant receive a link to complete the survey?
|
|
|
✓
|
|
|
|
|
✓
|
|
Is this survey completed by multiple people?
|
|
✓
|
|
|
|
|
|
|
|
Does this survey need to be marked to be finalised?
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
If you have any further questions, or require assistance, please contact wmsupport@franconnect.com.