In many organizations, users don’t just perform multiple roles, they also support multiple brands or Divisions. Previously, managing training for these users often meant creating duplicate accounts, missing training for certain brands, or compromising on training relevance.
With the February 2026 release, this capability is available only for customers using the World Manager–integrated system. As part of this release, the Training and Development (World Manager) module now supports assigning a single user to multiple Account Groups across multiple Divisions. This enhancement ensures users receive the right training for every role they perform, in every Division they support, without duplication or added complexity.
This functionality can be configured in two ways, depending on how the user’s responsibilities are structured:
Assign a user to a single Account Group across multiple locations belonging to different Divisions
Use this when the user performs the same role across multiple brands or Divisions.Assign a user to multiple Account Groups across locations belonging to multiple Divisions
Use this when the user performs different roles across brands, locations, or Divisions.
Both approaches allow one user account to accurately reflect real-world responsibilities while keeping training delivery, visibility, and administration simple and consistent.
This article explains:
The general rules for assigning users across Divisions and Account Groups
How to create users using common real-world scenarios
How roles and permissions are determined per Division
How training targeting behaves for multi-Division, multi-role users
What This Feature Allows You to Do
With Multi Account Group + Multi Division support, a single user account can:
Be assigned to multiple locations across different Divisions
Have different roles in different Divisions
Belong to multiple Account Groups
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Receive training relevant to:
Each Division they support
Each role they perform within that Division
This removes the need for duplicate users and ensures training remains contextual, accurate, and easy to manage.
General Rules You Must Know Before Creating Users
Before looking at scenarios, it’s important to understand the core rules that govern this feature.
Rule 1: One Active Account Group per Division Is Required
When assigning a user to multiple Divisions, you must select at least one active Account Group for each Division. This ensures the system can clearly determine the user’s role in each Division.
Rule 2: Role and Permissions Are Determined Per Division
A user’s effective role is determined separately for each Division, based on the highest-level active Account Group selected in that Division.
Rule 3: Training Visibility Follows Division + Account Group Context
Training visibility always depends on:
The active Division the user is viewing
The Account Groups assigned in that Division
The same training will never appear more than once in a Division.
How to Create such Users
Let’s walk through two common scenarios to explain how this works in practice.
Scenario 1: Employee Assigned to Multiple Locations Across Divisions (Single Role)
A franchise employee works as a Maintenance Staff across multiple locations that belong to different Divisions.
Division A → Location 1 → Maintenance Staff
Division B → Location 2 → Maintenance Staff
The employee performs the same role everywhere.
How to Set This Up
Step 1: Create a User With Multiple Locations
Start by creating a user account that is mapped to multiple locations.
Follow the steps outlined in this article to create a user with multiple locations.
(Read more)Once the user is created and mapped to multiple locations, proceed to the next step.
Step 2: Assign Divisions and Account Groups in Training & Development
Go to Admin > Location User in Training & Development (World Manager).
Search for the user you just created.
Open the user’s profile.
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In the Training and Development section:
You will see multiple Divisions available for selection.
These Divisions are automatically populated based on the locations assigned in FranConnect.
Select the appropriate Division(s).
Now under the Account group selector, select the Maintenance Staff Account Group belonging to the Employee level.
Save the user.
What Happens
The user is treated as an Employee (Maintenance Staff) in all locations under the assigned Divisions
Training appears once per Division
User permissions remain Employee-level
This is the recommended approach when a user performs the same role across multiple Divisions.
Scenario 2: User With Different Roles in Different Divisions
A user supports multiple location under multiple divisions but performs different roles in each:
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Division 1 → Location A
General Manager
Employee
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Division 2 → Location B
Store Manager
Employee
How to Set This Up
Step 1: Create a User With Multiple Locations
Start by creating a user account that is mapped to multiple locations.
Follow the steps outlined in this article to create a user with multiple locations.
(Read more)Once the user is created and mapped to multiple locations, proceed to the next step.
Step 2: Assign Divisions and Account Groups in Training & Development
Go to Admin > Location User in Training & Development (World Manager).
Search for the user you just created.
Open the user’s profile.
-
In the Training and Development section:
You will see multiple Divisions available for selection.
These Divisions are automatically populated based on the locations assigned in FranConnect.
Select the appropriate Division(s).
For each selected Division, assign the required Training and Development Account Group(s).
Confirm the warning about assigning Account Groups across hierarchy levels
Save the user.
How Roles and Permissions Are Applied
The system evaluates each Division independently:
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In Division 1:
Highest active group: General Manager
User receives GM-level permissions
Receives GM and Employee training
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In Division 2:
Highest active group: Store Manager
User receives SM-level permissions
Receives SM and Employee training
The same user now operates with different permissions and training visibility per Division.
What will the employee see?
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Division Switching
Users assigned to multiple Divisions will see a Division selector in the left navigation. When switching Divisions:
- Branding updates automatically
- Tools and content adjust
- Training list reflects only that Division’s training
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Training Experience
From the user’s perspective:
- One training list per Division
- No duplicate items
- Completion flow remains unchanged
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Reporting and Compliance Behavior
Training completion is tracked per Division. Users appear in reports under:
- Each applicable Division
- Each applicable Account Group
- Duplicate completions are avoided
This ensures accurate compliance reporting without inflating results.
Best Practices
Always select one active Account Group per Division
Assign roles intentionally per Division
Use Division switching to validate training visibility
Avoid creating duplicate users for multi-Division responsibilities
Summary
Multi Account Group and Multi Division support allows organisations to accurately reflect real-world responsibilities across brands and locations using a single user account.
By combining:
Division-specific context
Role-based Account Groups
Clear hierarchy rules
Training & Development now delivers:
Relevant training per Division
No duplicate assignments
Predictable permissions
Clean reporting and compliance tracking
This feature is especially valuable for franchise networks and multi-brand organisations with shared leadership and flexible role structures.