eLearning Dashboard Analytics

eLearning Dashboards provide Corporate Users/Franchisors, Franchisees, and Location Managers deeper data insights into, usage, adoption, and operational compliance for better engagement with E-Learning and Courses across single and multi-brand customers.
This video showcases the customized view of metrics, facilitating detailed performance analysis across various divisions and geographical locations. The dashboards track completion dates, assess time taken for modules, and enable comparisons between different training content. Additionally, it emphasizes the importance of logging learner actions and provides options for exporting data for external sharing. 

1. World Level Dashboard

• Provides comprehensive multi-divisional reporting for senior executives and board members
• Features universal filters for precise data analysis across divisions, locations, and time periods
• Enables quick assessment of training compliance across the entire business
• Includes valuable test failure analysis to identify potential content improvement areas
• Saves significant time compared to manual reporting methods

2. Store Performance Dashboard

• Designed specifically for location managers to track their team's progress
• Shows individual staff completions and performance metrics
• Provides detailed time spent analysis on training modules
• Allows managers who create content to assess its effectiveness
• Maintains appropriate access controls based on user hierarchy

3. Learner History Dashboard

• Offers comprehensive chronological tracking of all learning activities
• Captures module resets, attempts, passes, and failures
• Enables historical analysis of training completion for compliance purposes
• Perfect for investigating training status during specific incidents or time periods
• Merges event logs and eLearning logs for a complete timeline view

4. Self-Service Dashboard

• Delivers quick user account analytics and statistics
• Shows module completion rates across different metrics
• Provides flexible filtering options for customized reporting
• Helps track user distribution and engagement across the platform

Additional Platform Benefits:

• All dashboards support PDF and Excel exports for easy sharing and reporting
• Intuitive filtering system that cascades based on selections
• Detailed analytics for both compliance-based and course-based learning
• Cross-divisional reporting capabilities for complex organizational structures

To get access to eLearning Dashboard Analytics please contact your CSM, or our support team at helpdesk@franconnect.com.

eLearning Dashboard Access (Per Role Type)

The purpose of this article is to provide instruction on how to enable the eLearning Dashboard analytics per user type. The optimal way to achieve this is by creating new roles (per type), configuring dashboard access for the newly created roles (only), and then assigning applicable users to the roles.

Note: For more information on this feature, please refer to the eLearning Dashboard Analytics article.

Step 1) Create New Roles

1. Go to Admin → Access Control → Roles
2. Click on the "Add New Role" button
3. Configure one (1) new role per type - as below:
   • Corporate
     • Role Type: Corporate Level
     • Role Name: Corporate eLearning Analytics Card Role
     • Privileges:
       
   • Divisional
     • Role Type: Division Level
     • Role Name: Divisional eLearning Analytics Card Role
     • Privileges:
       
   • Regional
     • Role Type: Regional Level
     • Role Name: Regional eLearning Analytics Card Role
     • Privileges:
       
   • Franchise
     • Role Type: Franchise Level
     • Role Name: Franchise eLearning Analytics Card Role
     • Privileges:
       
4. Click on the "Submit" button
5. Click on the "Assign Later" button

Step 2) Configure Dashboard Access

1. Go to COMMAND CENTER
2. Click on the "SETTINGS" button (top right)
3. Click on the "EMBED" button (top right), then select the "Analytics" option
4. Click on the 'MANAGE ANALYTICS' tab
5. Find E-Learning Dashboard, then click on the three-dot menu, then select the "Edit" option
6. In the Role Based field, find + select the 4x new roles that were created in the previous set of steps (1x per type)
   • Remove any/all other previously selected roles (if applicable) [important]
7. Click on the "SAVE" button

Important: If you cannot see the E-Learning Dashboard item in the 'MANAGE ANALYTICS' tab, this means the feature has not yet been enabled on your platform. For further assistance, please contact our support team at helpdesk@franconnect.com.

Step 3) Assign Users to Roles

Method #1: Admin → Roles

Tip: Use this method if you wish to assign a role to multiple users at a time.

1. Go to Admin → Access Control → Roles
2. Find the applicable role (by type), click on the (action) drop-down menu, then click on the "Change Users" option
3. In the Assign '<role name>' role userwise? field, click on the "Yes" button
4. Tick the checkbox next to any/all applicable users
5. Click on the "Assign Role" button

Method #2: Admin → Users

1. Go to Admin → Users → <Role Type>
2. Find the applicable user, click on the (action) drop-down menu, then click on the "Modify" option
3. In the FranConnect User Role field, find + select the applicable role (by type)
4. Click on the "Save" button

Important: Ensure the new role is selected as an additional role. This should not replace any of the other role(s) currently assigned to applicable users, as it is intended to provide access to eLearning Dashboard Analytics specifically (and has limited privileges).

If you require any further assistance, please contact our support team at helpdesk@franconnect.com.