Submitting a Ticket
Tickets can be submitted to the Service Desk from the New Ticket page, accessed by clicking on the New Ticket button in the Service Desk tool.OptionsOn this page is a simple form that will need to be filled out and submitted for the ticket to be created.Select Category – Here will be a list of ca...
Pages of the Service Desk
There are two primary views to become familiar with when using the Service Desk – the main view, showing lists of tickets that are accessible to you, and a ticket's view, showing the communications taking place inside that ticket.Main ViewThe purpose of this view is to allow you to easily access ...
Ticket Functions
This article expands upon the functions available as an administrator or owner of a ticket, mentioned under Pages of the Service Desk – Ticket View, providing more in-depth information about their usage. These functions are initiated by either clicking on an edit icon next to the value of a field...
Responding to a Ticket
You can check up on and respond to existing tickets that you have access to by first going to the Service Desk tool, and then clicking on the name of the ticket you wish to add to.From this view, you are able to see all the messages that have been communicated in the ticket, among other things (s...