Info Manager: update a location's stage, or bring an archived location back
Overview
A location's lifecycle stage shows where it is in its journey, for example In Development, Active, or Terminated. You can change the stage from the location record in Info Manager. If a location has been archived, the lifecycle stage options are not available until the location is restored. This article explains how to change a lifecycle stage, how to restore an archived location, and what to check when the stage options are missing.
1. Change a Location's Lifecycle Stage
Use these steps for any location that is not archived.
- Navigate to Info Manager.
- Locate and click the location you want to update.
- Select Change Lifecycle Stage (or update the Life Cycle Stage field) and choose the new stage.
- Some stages prompt for additional details. For example, selecting Terminated redirects you to the Default and Termination tab. Save your changes when finished.
Note: Only the stages your role is allowed to use are listed. If a stage you expect is missing, see Section 3.
2. Restore an Archived Location
Change Lifecycle Stage is not available while a location is archived. To move an archived location back to a stage such as In Development or Active, unarchive it first, then change its stage.
Step A: Unarchive the location
- Go to Info Manager > Store Summary and click the Archived tab.
- Select the location you want to restore.
- From the Action menu, choose Unarchive.
Step B: Change the lifecycle stage
- Open the location record you just unarchived.
- Select Change Lifecycle Stage.
- Choose the stage you want, for example In Development or Active, and save.
Important: If you do not see Unarchive in the Action menu, contact FranConnect Support.
3. Restore a Terminated Location
A terminated location is restored from the franchise location list in the Admin area. Use these steps to activate it again.
- Go to Admin > Franchise Location > Manage Franchise Locations.
- Optional: set the Franchise Status filter to Terminated and click Search to narrow the list. Inactive locations are marked with a red asterisk (*).
- Find the location in the list.
- In the Action column, click the gear icon and select Activate.
Note: After the location is activated, you can change its lifecycle stage as described in Section 1.
4. If the Lifecycle Stage Options Are Missing
If Change Lifecycle Stage is unavailable, or the list does not show the stage you need, use the table below to identify the cause.
| What you see | Likely cause | What to do |
| Change Lifecycle Stage is unavailable for the location | The location is archived. | Unarchive the location (Section 2), then change the stage. |
| Only Terminated is offered, or no stage is offered for a location that is not archived | No roles are assigned to the stage in the lifecycle configuration, so no user is permitted to move a location into it. | A corporate administrator can add the role. Go to Admin > Franchise Location > Manage Lifecycle Stages, select the stage, click Modify, and update Specify the Roles. Save the change. |
Note: Once Support confirms the role configuration is updated, try the change again.