This article walks you through reactivating a deactivated user so they can access the system again.
ℹ️ Note: Each organization is configured to fit its own needs, so the screenshots in this article may not look exactly like your system. If you need help clarifying anything, contact your FranConnect Customer Success Representative.
Deactivated users stay in the system and keep their Login ID. When a user was deactivated and needs access again, administrators often assume that Support must reactivate the account, but they can do it themselves.
- Click Admin
- Click the user level that matches the user you are reactivating (for example, Regional Users)
ℹ️ Note: Each user level has its own Deactivated Users list. If you are not sure which level the user belongs to, go to Admin > Users > Export, export all accounts, and search (ctrl F) the Excel file for the user.
- Click Deactivated Users
- Find the user you want to reactivate
- Click the gear action icon
- Select Activate
- Click OK
A confirmation message asks whether you want to activate the user. Clicking OK reactivates the account.