Managing user access should be simple, predictable, and clear.
With the October 2025 Release, FranConnect introduces three key improvements to streamline role management and reduce complexity on World Manager Integrated Systems (WMI):
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Assigning Roles to Other Users Without Role Ownership
– Allows location managers to assign specific roles to other users, even if the manager themselves does not hold those roles. This removes the requirement for a manager to personally own a role in order to grant it, giving them greater flexibility in delegating responsibilities. -
Default Role Changes
– A cleaner, simplified approach to default roles for all (WMI) customers. This update reduces confusion, prevents errors, and provides a more consistent role structure across the system. -
Automated FranConnect Role Assignment Based on World Manager Account Groups (Available by request)
– Enables roles in FranConnect to automatically align with Account Groups in World Manager, creating and assigning roles as needed. This reduces manual effort for administrators, ensures consistent access across both platforms, and keeps systems in sync. UAT (User Acceptance Testing) will be required before this enhancement is deployed to customers production systems.
Together, these updates make role management in FranConnect more flexible, consistent, and reliable, giving administrators and managers the tools they need to manage access with confidence.
Assigning Roles to Other Users Without Role Ownership
Overview
Previously, managers needed to hold every role they wanted to assign to others. This created problems such as inflated role counts and inconsistent permissions.
With this enhancement, managers can now assign specific roles to users without being counted under those roles themselves. This ensures role counts remain accurate while still giving managers the ability to manage their teams.
Feature Behavior
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A new field called Role (Can Assign Others) has been introduced on the Manage Location Users page.
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When the Permission to manage Location Users is enabled for a role (for example, General Manager), the Role (Can Assign Others) field becomes configurable.
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From this dropdown, administrators can select which roles the manager will be able to assign to other location users.
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This allows managers to create users under those roles without having to be part of those roles themselves.
Example:
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A General Manager has permission to manage location users.
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Admin assigns them the ability to assign Store Manager, Employee, Cashier, and Delivery Partner roles.
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The General Manager can now create users with these roles, but they are not counted under those roles themselves.
Before vs After:
| Situation | Before | Now |
|---|---|---|
| Role assignment for managers | Managers needed to hold all roles they wanted to assign to others | Managers only need their own role; they can assign other roles through the new Role (Can Assign Others) field |
| Impact | Inflated role counts, inconsistent permissions | Accurate role counts, cleaner permissions, reduced errors |
Step-by-Step Workflow
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Go to Admin > Users > Location Users.
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Click Add Location User and enter basic details.
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Assign a Primary Role
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Under the FranConnect User Role dropdown, select the role that this user will hold in the system.
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Example: If you are creating a General Manager, select General Manager.
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This role determines the user’s own permissions and access in FranConnect.
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Enable Permission to Manage Location Users
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Check the box for Permission to manage Location Users.
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This privilege allows the new user (e.g., the General Manager) to create and manage other users at their location.
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Without this permission, the user cannot access the “Manage Location Users” functions.
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Configure Role (Can Assign Others)
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Once the above permission is enabled, a new field, Role (Can Assign Others), becomes active.
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By default, this field shows the same role the user is assigned (e.g., General Manager).
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Expand the dropdown to see all location-level roles available in your system.
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Select additional roles that this user will be allowed to assign to others.
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Example: You can allow the General Manager to assign Store Manager, Cashier, Employee, or Delivery Partner roles.
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This step ensures the manager can assign roles to new users without being counted under those roles themselves.
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Complete Access Settings
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Assign Training & Development access if applicable.
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Select the correct Account Group and Division for the user to ensure they are linked to the right structure in the system.
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Save the User
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Once all details are filled in, click Save.
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The new user (e.g., General Manager) is created with the ability to manage location users and assign the roles you configured in the Role (Can Assign Others) field.
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Result: What Happens Next
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When the General Manager logs in, they can go to Add Employee and create new users.
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In the FranConnect User Role dropdown, they will see only the roles you allowed them to assign (e.g., Store Manager, Employee, Cashier).
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They can assign these roles without being part of those roles themselves, ensuring accurate counts and clean permissions.
Results
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Accurate role counts across the system.
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Cleaner permissions and reduced risk of inconsistencies.
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Greater control over which roles managers can assign to their teams.
Default Role Changes
Overview
To eliminate unnecessary complexity, FranConnect has streamlined the way default roles are handled during system setup. The changes have also been applied to existing customers, so role titles are now easier to understand and manage.
Instead of relying on older WMI-based defaults, we’ve introduced a simplified structure that is consistent across all customers.
Feature Behavior
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Corporate and Division Roles:
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Corporate users are now assigned the Default Corporate Role (replacing the old Default Corporate WMI Access Role).
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Similarly, Divisional users are now assigned the Default Division Role (replacing the old Default Division WMI Access Role).
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Regional Role:
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Renamed from Default Regional WMI Access Role → Regional WMI Access Role
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Privileges unchanged
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Franchise or Location Role:
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Renamed Default Franchise WMI Access Role → Franchise (or Location) WMI Access Role
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Privileges have been reduced to the minimum required access, ensuring users only have essential system entry:
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Can Manage Personal Settings
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Can Configure / View Notifications
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Can View Configure Module Startup
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Can View Integrator
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Step-by-Step Workflow
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During setup, the system assigns simplified default roles based on user level (Corporate, Division, Regional, Franchise/Location).
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Administrators see the renamed roles immediately, with privileges carried over where applicable.
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No additional configuration is needed; changes apply to both new and existing customers.
Why This Matters
This change removes ambiguity from older default WMI roles. Role assignments are simpler, names are clearer, and ongoing administration is much easier.
Role Assignment in FranConnect Based on World Manager Account Groups
(Available by request – not enabled for all customers)
We’re making it easier to manage user access across FranConnect (FC) and World Manager (WM). This enhancement allows roles in FranConnect to automatically align with Account Groups in World Manager, so the right people always get the right access — without the manual overhead.
What’s New
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Automatic Role Creation & Mapping – Roles in FranConnect are created based on your World Manager Account Groups and automatically assigned to the correct users.
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Multi-Level Alignment – Works at world, division, regional, and franchise/location levels.
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Smarter Naming – Role names in FranConnect match Account Group names in World Manager for consistency. Division-level roles include the division name for clarity (e.g., Australia – Sales Manager).
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Flexible Administration – Admins can still create, adjust, or reassign roles directly in FranConnect if needed.
Benefits
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Save time – Reduce manual effort by letting roles sync automatically.
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Stay consistent – Keep user access aligned across both systems.
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Adapt quickly – As your structure evolves in WM, FranConnect keeps up.
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Maintain control – Admins can always step in and adjust roles when needed.
Important Notes
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By request only – This enhancement is not switched on for everyone. If you’d like it, reach out and we can enable it.
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Roles are only added, not removed – The automation assigns roles but won’t remove them. If a user changes groups, an admin may need to clean up their roles manually.
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Changes made directly in FranConnect won’t auto-remove – If you update a user’s Account Group inside FC, it will add that role automatically in addition to the existing role.
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Supports WM SOAP API – This works for updates made in the UI and through the WM SOAP API.
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Naming rules – Role names in FC follow WM Account Groups. If the same group exists at world and division levels, the division role name will include the division name at the start. (e.g., – 'Sales Manager' and 'Australia – Sales Manager').
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UAT required – Before this enhancement is deployed to production systems, User Acceptance Testing (UAT) will be required to ensure everything is set up correctly for your environment.
In short: This enhancement keeps FranConnect roles in step with World Manager Account Groups, saving time for admins and ensuring smoother, more accurate role management across your organization.
Summary / Benefits
Together, these three enhancements it delivers a much simpler and more reliable role management experience:
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Clearer role naming conventions.
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Accurate role counts across all user types.
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Reduced manual work and fewer errors in role assignment.
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Cleaner permissions with greater control for administrators.
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A consistent, predictable structure for managing access.
WMI customers now have a smoother, more intuitive way to manage users, ensuring compliance and efficiency at every step.