Note: Usernames can only be changed in FranConnect, not in World Manager. Additionally, the process is identical regardless of the type of user you are changing. We will use a Location User in our example.
Navigate to your Admin settings by clicking the gear icon at the top of the page in FranConnect.
Click the user type you wish to modify. In our example, we will click Location Users.
Click the gear icon corresponding to the user you wish to edit, and click Modify.
Edit the username in the "Login ID/Username" field.