How can lead owners get notified when a lead replies to an SMS?
In the system, users can configure a workflow to send out email notifications whenever a lead replies to an SMS.
Steps to create the workflow:
In Sales > Workflows > click Create Workflow.
Name your workflow, and make sure you're creating an an Event Based type, and click "Next".
From the drop down menu, select "When someone responds to SMS" and click "Next".
You can set different condition if needed, and click "Next."
Click "Choose Action" and select "Send Email."
Please make sure the "To" section is set to "Lead Owner."
You can customize the Subject line as well as the email content using predefined keywords, and click "Associate & Save" once completed.
Click "Create" to finish building your workflow.