Logging Into FranConnect as a New User
This article will guide new users through the process of logging into FranConnect for the first time. When your organization adds you to the platform, you’ll receive a welcome email with your login link, username, and temporary password. By following the steps outlined below, you’ll be able to ac...
How to Manage Password and MFA Settings in FranConnect
Managing password and multi-factor authentication (MFA) settings in FranConnect is essential for maintaining account security and aligning with your organization’s access policies. This article will guide you through how to access and configure password requirements, set limits on invalid login a...
How to Manage Users in FranConnect
One of the essential tasks when setting up your FranConnect environment is adding users, so that your team can collaborate efficiently and access relevant information. In this article, we will cover how to manage users in your FranConnect environment. Note: You will be billed for each user you ad...
Managing Inactive Users
User activity in the system is important for growth and success of every franchise whether it is corporate users, franchise users or system users. In this guide, we will cover how you can create an excel report of Inactive Users in FranConnect. Start by making the changes in the Admin area. From ...
Configure Login and Passwords
FranConnect SKY provides the ability to define the user’s login experience and level of security. A user will need permissions to set this feature. Role of “Corporate Administrator”. Since the Corporate User will need to add other users, including other Corporate users, Regional, Divisional (if a...
How to Reset Your Password in FranConnect
If you’ve forgotten your FranConnect password but still know your Login ID, you can quickly reset your password using the self-service option on the login screen. This article walks you through the steps to request a password reset, verify your identity using a one-time password (OTP), and create...