Passwords & System Access

How to Manage Users in Your FranConnect Environment

One of the essential tasks when setting up your FranConnect environment is adding users, so that your team can collaborate efficiently and access relevant information. In this article, we will cover how to manage users in your FranConnect environment. Note: You will be billed for each user you ad...

Managing Inactive Users

User activity in the system is important for growth and success of every franchise whether it is corporate users, franchise users or system users. In this guide, we will cover how you can create an excel report of Inactive Users in FranConnect. Start by making the changes in the Admin area. From ...

Configure Login and Passwords

FranConnect SKY provides the ability to define the user’s login experience and level of security. A user will need permissions to set this feature. Role of “Corporate Administrator”. Since the Corporate User will need to add other users, including other Corporate users, Regional, Divisional (if a...

How do I reset my Password?

Having Trouble Logging In? If you know your Login ID, you can click "Forgot  Password " on the main Login screen to get your password by supplying your email.  You will be sent a One-Time Password (OTP). When you receive the OTP, enter this in this one time, and then you will be prompted to reset...