Passwords & System Access
Browse Passwords & System Access Topics
Each guide includes annotated steps, screenshots, and a video walkthrough.
Logging Into FranConnect as a New User
Set your password and sign in to FranConnect for the first time using the welcome email your organisation sends you.Before you beginYou need the welcome email from FranConnect, which contains your login link and login ID. Check your spam folder if it hasn't arrived, or ask your system administrat...
How to Manage Password and MFA Settings in FranConnect
Managing password and multi-factor authentication (MFA) settings in FranConnect is essential for maintaining account security and aligning with your organization’s access policies. This article will guide you through how to access and configure password requirements, set limits on invalid login a...
How to Manage Users in FranConnect
Add, import, deactivate and delete users in FranConnect so your team has the right level of access.Before you beginYou need admin access. You are billed for every user you add except franchise users — check your licence so you know what adding users will cost.The four user typesOpen the Admin mod...
Managing Inactive Users
User activity in the system is important for growth and success of every franchise whether it is corporate users, franchise users or system users. In this guide, we will cover how you can create an excel report of Inactive Users in FranConnect.Start by making the changes in the Admin area.From th...
Configure Login and Passwords
FranConnect SKY provides the ability to define the user’s login experience and level of security. A user will need permissions to set this feature. Role of “Corporate Administrator”.Since the Corporate User will need to add other users, including other Corporate users, Regional, Divisional (if ap...
How to Reset Your Password in FranConnect
If you’ve forgotten your FranConnect password but still know your Login ID, you can quickly reset your password using the self-service option on the login screen. This article walks you through the steps to request a password reset, verify your identity using a one-time password (OTP), and create...