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Logging Into FranConnect as a New User

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Set your password and sign in to FranConnect for the first time using the welcome email your organisation sends you.

Before you begin

You need the welcome email from FranConnect, which contains your login link and login ID. Check your spam folder if it hasn't arrived, or ask your system administrator to resend it.

Step-by-Step Instructions

Follow these steps to set your password and sign in to FranConnect for the first time

1

Open the welcome email

Find the email titled Your Account has been created and click Get Started.

FranConnect welcome email with the Get Started button

Fig 1 — Welcome email. Click Get Started.
2

Create your password

Enter your login ID, then type the same new password into the New Password and Confirm Password fields.

Create password page with login ID, New Password and Confirm Password fields

Fig 2 — Create password page. Fill in your login ID and new password.
3

Verify with an OTP

Click Send OTP, check your inbox for the one-time code and enter it on the page.

4

Sign in

Click Create New Password — you're signed in to FranConnect automatically.

Tip

Keep your password secure and update it periodically. If the OTP email doesn't arrive within a few minutes, click Send OTP again.

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