Your franchisees open the FranConnect app every day. From the October release, the brand investment you've made on the web platform carries through to mobile for the first time.
Building on the unified FranConnect + Training & Development experience launched in Phase 1, Phase 2 completes the picture — bringing your brand into the app with custom themes and Single Sign-On menu support. All configured as your new default mobile experience.
Phase 2 — What's New in October
Your existing brand theme — now on mobile
Brand consistency drives franchisee engagement. When the app looks and feels like your network — not a third-party tool — franchisees are more likely to open it daily, act on notifications, and engage with their teams. A branded experience signals that the platform belongs to them, not to a software vendor.
Admins can now apply their existing theme to the app with a single setting, giving franchisees a consistent brand experience whether they're on desktop or mobile — across the app icon, app name, push notifications, header bar, and navigation drawer.
To enable: Admin → Theme → Configure App → tick Apply Theme to Mobile App (requires Configure Theme privilege).
Haven't set up your theme yet?
If your network hasn't configured branding in FranConnect yet, now is a great time. Your theme settings control the colors and logo that appear across both the web platform and the option to set in the mobile app.
To get started: Admin → Theme → Configure Theme (requires Configure Theme privilege) and set your brand colors and save. For networks that have active brand or divisional themes, the app now automatically applies the correct theme for each user based on their brand (Division).
Configure App — custom app name, icon & push notifications
Admins can also set a custom app name and icon that appears on your franchisees' home screens. Push notifications will also display your brand icon and app name in the lock screen and notification center — reinforcing your brand at every touchpoint.
To configure: Admin → Theme → Configure App (requires Configure Theme privilege).
App name and icon changes take effect in the next app release. Franchisees will see the update after installing the new version from the App Store or Google Play.
Single Sign-On (SSO) APP Support
This feature now gives franchisees direct access to third-party systems from the app's navigation menu. Admins can enable specific SSO tabs for mobile users — those tabs appear as first-class navigation items, either launching directly into a secure Single Sign-On handoff, or opening a tile grid where users can select from multiple associated links, some SSO-authenticated and some standard.
Access is controlled at both the tab level (enabled for app users) and the user level (configured per individual) — ensuring franchisees only see the tools relevant to them.
This is optional flexibility, not a requirement. Not every SSO tab needs to be enabled for the app — admins should enable only the tabs that are relevant and useful for franchisees on mobile. For customers with a large number of SSO tabs, we recommend using link tabs to keep the navigation clean and manageable.
To enable an SSO tab for app users:
- Navigate to Admin → Single Sign-On → Add New Tab, or for existing tabs open the action menu (⚙) for the relevant SSO tab
- Select Enable for App Users
The tab will now appear in FC Sky for users who meet the existing user association rules for that tab.
UX improvements
- Consistent landing screen — the app now always opens on the Activity Stream after login
- Navigation menu order — the mobile nav drawer mirrors the module sequence configured in your web admin settings
Training & Development Customers
From the October 2026 release, Training & Development is automatically enabled inside the FranConnect app for all T&D customers — no request needed, nothing to set up. For full details on the unified experience see the Phase 1 article.
Note: Both the FranConnect app and the FranConnect World Manager app are supported during the transition period. Once your franchisees have successfully logged in to the FranConnect app, we recommend they delete the World Manager app to avoid receiving duplicate notifications. We will communicate the retirement date of the World Manager app in advance — but we encourage moving users across as soon as possible.
How to Get Started
To apply your existing theme to the mobile app go to Admin→ Theme → Configure App and tick Apply Theme to Mobile App. To set a custom app name or icon, complete the fields on the same screen. For SSO go to Admin → Single Sign-On. To learn more contact your Customer Success Manager or reach out to helpdesk@franconnect.com.