The redesigned Hub brings your updates, documents, conversations and tasks into one place. Here's what each page does, so you know where to go for what.
What you see in the Hub depends on your role and the components your administrator has enabled, so some pages below may not appear for every user.
Overview
A centralised, customisable dashboard giving quick access to essential resources and updates. Enable, disable and rearrange components to suit how you work.
| Component | What it shows |
|---|---|
| Top Stories | News updates |
| Spaces | Organised library documents |
| Links | External resources |
| Quick Links | Important internal documents |
| Library Documents | Recent uploads and downloads |
Spaces
Organises library documents into predefined groups so franchisees can find relevant information quickly. Navigate to a specific space from the Spaces page.
See this article for the full guide to Spaces.
Library
A centralised repository for franchise documents, with categorised resources, essential links and recent uploads or downloads. Key features are the Spaces section for navigation, Folders for organisation, and the Library Documents box for an at-a-glance view of available files.
Franbuzz
A communication platform where franchisees and franchisors share updates, collaborate and exchange files — a centralised space for discussions, announcements and resource sharing.
Teams
Lets administrators create and manage groups tailored to organisational needs or shared interests, so users see content specific to their assigned teams alongside general updates.
Directory
A comprehensive listing of all users in your FranConnect system, with detailed profiles — a central place to find and connect with team members.
Alerts
Lets administrators send targeted notifications to individual users — a quick way to get critical updates, reminders or announcements to the people who need them.
Messages
A central place to view all messages and support tickets sent and received within the Hub, so you can track conversations and manage support requests in one view.
Calendar
A shared scheduling tool for communicating important events and dates across your network, so deadlines, meetings and activities are visible to everyone who needs them.
News
A curated news feed where franchisors share top stories and updates — industry news, company announcements and other insights relevant to franchisees.
Tasks
An overview of all tasks assigned in the Hub, in a clear list so you can stay on top of deadlines and monitor progress.
Related Links
Lets franchisors share important URLs with franchisees for quick access to external resources, tools or reference sites. Franchisees can also add personal links for their own use.
What's New
Showcases upcoming events and updates within the franchise, giving a centralised view of new and noteworthy happenings.