The Notification types listed below are available in our iOS and Android apps. Please keep in mind that push notifications are only sent to users that have the app installed on their device, and must already have their notification settings configured to receive push notifications.
Instant Notifications
The following notifications will be pushed instantly.
|
Tool |
Notification Occurs When |
Notification Sent To |
|---|---|---|
|
Incident Reports |
Action Item Completed |
Action Item Creator |
| New Action Item |
Action Item Owner |
|
| New incident report has been submitted |
Assigned Managers |
|
| Incident report is manually escalated |
Assigned Escalation Managers |
|
|
Location Reviews |
Location Review Completed |
Review Recipients |
|
Service Desk |
New ticket created |
Owner, Targeted Owner(s) (if not auto-assigned) |
| New ticket reply received |
Owner, Watcher(s), Task Assignee |
|
| New task assigned to user |
Task Assignee |
|
| Existing task is completed |
Owner | |
| User is added as watcher to a ticket |
Assigned Watcher |
|
| Tickets merged |
Submitter |
|
| Ticket has category changed |
Submitter |
|
| Ticket owner is changed |
New Owner |
|
| Ticket is reopened |
Owner |
|
| Ticket is closed |
Owner, Submitter, Watcher(s) |
|
|
T2 |
New communication received by user |
Trainee, Trainer |
| User's assignment has been marked |
Trainee |
|
| Sign off completed by trainer |
Trainee |
|
|
Forum |
New forum reply received |
Forum Post Participant |
|
Recruitment |
New applicant for a position |
Assigned Recruitment Managers |
| New Interview scheduled |
Assigned Interviewer |
|
| Scheduled interview is updated |
Assigned Interviewer |
|
|
Sign off |
Sign off completed by manager and employee acknowledgement is required |
Employee |
|
Calendar Appointment |
New appointment reply received |
Calendar appointment creator |
|
Notice |
New Notice |
Notice Recipients |
| New reply received |
Notice Creator |
|
|
Goal |
New reply received for a goal |
Assigned User(s) |
| New milestone reply received |
Assigned User(s) |
|
| New goal created for user |
Assigned Owner |
Daily Notifications
The following items will be sent once a day during late night hours. These hours will depend on the geographical location of your platform server.
|
Tool |
Notification Occurs When |
Notification Sent To |
|---|---|---|
|
Incident Reports |
Incident report is automatically escalated |
Assigned Escalation Manager(s) |
|
Service Desk |
Ticket assigned to user is pending |
Assigned Category Administrator(s) |
|
Calendar Appointment |
An upcoming appointment reminder occurs |
Targeted Users |
|
Event |
Attendee reminder for an event occurs |
Registered attendees |
| General reminder for an event occurs |
Targeted Users |
|
|
Goal |
Goal assigned to the user is due |
Assigned Users |
| Goal assigned to the user is overdue |
Assigned Users |
|
| Milestone assigned to the user is overdue |
Assigned Users |
|
| Milestone assigned to the user is due |
Assigned Users |