System - Service Desk
This section of the System Configuration tool includes two simple options, as well as two sections for changing and adding Service Desk priorities and statuses.OptionsSend Notification After – If Unresolved Ticket Notification is turned on in the settings of a Service Desk Category, you will have...
System - Incident Reports
This page contains a single option: Automatically escalate after. This option allows you to choose the default number of days that will appear when turning on Incident Escalation upon the creation of an Incident Report. This can be changed for individual Incident Reports during creation or modifi...
System - Goals
This section of System Configuration allows you to make changes to the statuses for milestones in the Goals tool.Status ManagementThe initial page when opening the Goals section shows a simple table for viewing, rearranging, and accessing the currently available statuses, as well as a New Status ...