Hub: Save FranBuzz Posts for Easy Access
FranBuzz now allows users to save posts for quick reference, making it easier to return to important discussions, shared resources, and network announcements without scrolling through the feed. Saved posts help teams stay organized and follow up efficiently.
What’s New
- Post save controls: Save or remove posts directly from the three-dot menu on any FranBuzz post
- Saved posts view: A new Saved tab displays bookmarked posts in reverse chronological order
- Web and Mobile availability: Available across both Web and Mobile experiences
Get Started
- Navigate to Hub > FranBuzz
- Select Save Post from the post’s three-dot menu
- Open the Saved tab to view bookmarked posts
Information Manager: Unified Document Visibility
Enhanced Documents tab now centralizes documents uploaded across Information Manager workflows, providing a single location to review and manage location-level documentation. Clearer document visibility strengthens audit readiness and compliance oversight.
What’s New
- Central Documents view: All uploaded documents appear automatically in the Documents tab
- Document field support: Document Only and Document Field Type fields are fully supported
- Custom section coverage: Documents from regular, tabular, and multi-input custom sections are included
- Enhanced document layouts: Improved Store Summary and entity-level views for clearer visibility
- Permission enforcement: Existing permission rules remain fully enforced
Get Started
- Navigate to Information Manager > Locations > Documents
Royalty Manager: Reporting Period Filtering
Enhanced Royalty reports now support filtering by reporting period, allowing brands with non-monthly reporting cycles to review data in alignment with operational submission schedules. This improves reconciliation accuracy and period-over-period comparison.
What’s New
- Reporting date range filters: New reporting period filters, including Date Range
- Sales Reporting-cycle alignment: Sales data aligns to the selected reporting cadence
- Period-based comparisons: Cleaner comparisons for period-based financial review
Get Started
- Navigate to Royalty Manager > Reports
- Select the desired Reporting Period
Candidate Coach: Engagement Dashboard
New Engagement Dashboard is now available for Candidate Coach — FranConnect’s AI-powered lead engagement assistant — providing measurable visibility into candidate engagement, scheduling activity, and conversion progression within the franchise development funnel. The dashboard helps teams validate automation performance and identify where follow-up refinement is needed.
What’s New
- Executive KPI snapshot: Engagement rate, response rate, scheduling rate, response times, and no-show recovery
- Trend views: Funnel and engagement trends to identify drop-offs and performance patterns
- Conversation visibility: Interaction-level insights into bot-to-lead conversations
Get Started
- Navigate to Command Center > Analytics > Candidate Coach Engagement Dashboard
Analytics: Lead Activity Dashboard
New Lead Activity Dashboard delivers a more structured view of pipeline health, conversion performance, and Lead Owner execution. Clearer funnel metrics and stage insights enable disciplined pipeline management and focused coaching.
What’s New
- Funnel KPIs: Lead volume, conversion rate, close rate, kill rate, and average time to close
- Lead Owner performance: Comparisons across volume, conversion, and stage distribution
- Source and campaign visibility: Performance tied to qualified leads and closed deals
- Pipeline trend monitoring: Month-over-month and week-over-week stage movement
- Time-in-stage insights: Stage duration metrics to identify stalled opportunities
Get Started
- Navigate to Analytics > Develop > Lead Activity Dashboard
Analytics: Site Visit Response Analysis – Owner-Level Insights
Enhanced Site Visit Response Analysis now includes an Owner Visits view, enabling Field Operations leaders to oversee visit cadence, consultant coverage, and accountability across ownership portfolios. Owner-level visibility simplifies review and follow-up.
What’s New
- Owner Visits view: A new tab aggregating visits by franchise owner
- Owner-level KPIs: Visit counts, status distribution, and scheduling patterns by owner
- Ownership-based grids: Visit records grouped by owner for easier review
- Visit type segmentation: Scorable and Non-Scorable visit differentiation
- Visit insights by type: Score-based views for Scorable visits and completion-focused views for Non-Scorable visits
Get Started
- Navigate to Analytics > Operations > Site Visit Response Analysis
Mobile Auditor: Workflow Enhancements
Enhanced Mobile Auditor improves audit configuration and in-field execution, adding flexibility while maintaining standardized assessments across locations. Multi-site oversight becomes easier within a single workflow.
What’s New
- Template management: Updated Manage Templates page for faster configuration
- Form guidance and scoring: Form-level ratings and embedded instructions to standardize assessments
- In-field category updates: Ability to copy and rename categories during audit execution
- Audit status and approvals: Clearer inactive audit messaging and improved approval communications
- Multi-location support: Conduct audits for multiple locations within the same interface
Get Started
- Open the Mobile Auditor app
- Navigate to Manage Templates
Platform: Unified Navigation Across FranConnect & World Manager
FranConnect and Training and Development(World Manager) now share a consistent top header, making it easier to move between training and operational work without stopping to reorient. Navigation remains predictable across both systems throughout the day.
What’s New
- Unified header layout: World Manager mirrors FranConnect’s header, including menu, home, search, and profile access
- Shared notifications: One notification bell consolidates alerts across both platforms
- Aligned profile and settings: World Manager profile menu includes access to FranConnect User Configuration
Get Started
- Access FranConnect or World Manager
- Use the unified header to navigate, search, and manage notifications
Other Updates
Mobile Auditor - Translation Support in Scheduled Remote Audits
Translation support now applies across the Scheduled Remote Audit page, dashboard, and related notification emails for consistent multilingual execution.
Mobile Auditor - Exact Location Search
When scheduling remote audits, use quotation marks (e.g., “Location Name”) to return exact location matches across large networks.
Franchise Sales - Optimized Sales Import
Sales Import supports up to 5,000 records per file. Larger files prompt users to split uploads to maintain processing performance.