We’re upgrading the FranConnect API Platform on June 11, 12, and 14, 2025. This upgrade is focused exclusively on platform infrastructure — no feature changes will be made during this time. This will allow us to quickly identify and isolate any potential issues related to the platform upgrade itself.
What’s Changing
As part of this update, we are enhancing the platform’s API authentication module to improve overall system security. This includes upgrading internal packages to align with current industry standards.
What You Need to Know
We’ve rigorously tested all API functionality used by both FranConnect applications and external customers. However, since we don’t have full visibility into all customer-side implementations, there is a small risk of disruption for those with custom API integrations.
Here are two key changes to be aware of:
1. Implicit Grant Authentication Will No Longer Be Supported
The Implicit Grant flow — typically used by JavaScript-based applications — is now deprecated and no longer supported by our authentication library due to security concerns.
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Action Required:
We have not observed any customer usage of Implicit Grants in our logs. If you believe your application may rely on this flow, we recommend migrating to the more secure Authorization Code Grant method.
2. Token Refreshing Behavior Will Change
Refresh tokens issued before the upgrade will no longer be valid after the upgrade. This affects long-lived sessions that rely on the “refresh token” call to maintain authentication.
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Action Required:
If your system uses refresh tokens, you’ll need to re-authenticate following the upgrade to obtain a new token. After this initial login, refresh token functionality will resume as normal.
Impact on the FranConnect Mobile App
Users of the FranConnect mobile app may be prompted to log in again the first time they open the app after the upgrade. This is expected and will not impact ongoing use. Once logged in, the app will function as normal.
Need Help?
While we do not anticipate customer issues, the nature of platform changes means unforeseen API compatibility issues may arise. Please report any unusual behavior by reaching out to our support team via email at helpdesk@franconnect.com.