Information Manager: Dynamic Field Visibility & Requirements by Lifecycle Stage
Store Details now adapts dynamically based on a Location’s lifecycle stage. This update helps franchise brands ensure users see only the fields relevant to each stage of the process, improving clarity, reducing clutter, and supporting more accurate data entry. Administrators can configure field visibility, edit permissions, and requirement rules by lifecycle stage through the Form Generator.
Key Changes
Lifecycle Stage Rules – New configuration options within the Form Generator allow administrators to control which fields are visible, editable, or required at each lifecycle stage.
Dynamic Store Details – The Store Details section adjusts automatically as a Location progresses through its lifecycle, displaying only the fields marked as relevant for that stage.
Real-Time Validation – Required fields update in real time based on stage-specific rules, ensuring data completeness.
To Get Started
Go to Admin > Information Manager > Form Generator.
Edit an existing field or create a new one.
Select the lifecycle stages where the field should be visible, editable, or required.
Save the configuration. The Store Details section will update automatically based on each Location’s lifecycle stage.
Note: To enable this feature, please email helpdesk@franconnect.com.
Information Manager: Enhanced Custom Views with Column Sorting & Frozen Columns
Custom Views now offer greater control over how data is organized and reviewed. These enhancements help franchise brands analyze large datasets more efficiently by making it easier to focus on the fields that matter most. Users can sort supported columns and freeze key identifiers, improving navigation across wide tables and reducing the time spent searching for information.
Key Changes
Column Sorting – Sort by any Date, String, or Integer field. Sorting toggles between ascending and descending order and works consistently with existing filters and pagination.
Frozen Columns – Freeze up to 10 starting columns through the Custom View Configuration Panel. Frozen columns stay visible during horizontal scrolling, keeping important identifiers in view.
Supported Field Types
Date
String
Integer
To Get Started
Navigate to Information Manager > Locations > Custom Views.
Click a supported column header to apply ascending or descending sorting.
Open the Custom View Configuration Panel.
Select up to 10 columns to freeze, then save your view.
Information Manager: Bulk Unit Data Update with Enhanced Error Handling & View Reset Behavior
A new Bulk Unit Data Update capability allows users to update specific fields for multiple locations in a single action. This enhancement eliminates repetitive manual edits and makes it easier to apply common values across selected fields. With added error-handling and smart view-reset behaviors, users can quickly identify and resolve failed updates, ensuring accuracy and consistency across large franchise portfolios.
Key Changes
Bulk Field Updates – Apply updates to one or more fields across multiple selected locations at once.
Unit Listing Page Access – Initiate bulk updates directly from the Unit Listing Page for a faster workflow.
Error Handling & View Reset – When a bulk update results in one or more failures, clicking the failure notification resets the view to the exact filters and configuration used at the time of the bulk update, ensuring affected units are visible.
Focused Error View – Only units that encountered errors are displayed, with checkboxes pre-selected for immediate correction.
Performance-Optimized – Supports updates for up to 500 units per bulk operation.
To Get Started
Navigate to Information Manager > Locations > Custom Views.
Select up to 500 units for a bulk update.
Choose Bulk Update and update the desired fields.
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Review success and failure notifications:
Click the failure notification (if any) to open the filtered view of affected units.
Apply corrections directly from the pre-selected failed-unit list.
Sales: Add Document Field Type Now Available in Web Forms
The Add Document field type is now supported in Sales web forms. This update brings consistency across modules and enables users to upload documents directly within Sales forms. Uploaded files sync to their designated tabs based on the configurations set in Form Generator.
Key Changes
Add Document Field Support – The Add Document field type is now available for use in Sales Form Generator.
Flexible Configuration – Administrators can configure the field as “Document with Subject” or “Document Only.”
Document Syncing – Uploaded documents sync to their respective tabs as configured, ensuring centralization and proper categorization.
To Get Started
Go to Admin > Sales > Manage Web Form Generator .
Add the Add Document field to the desired Sales web form.
Configure it as Document with Subject or Document Only.
Save the form. Users can now upload documents directly through Sales web forms.
Note: Auto-sync to the Document Tab is not included, as centralized document management handles syncing through designated tabs.
API: Enhanced CRUD Support for Multi-Input Tabs
FranConnect APIs now support full Create, Retrieve, Update, and Delete (CRUD) operations for both regular (form-style) and tabular (grid-based) multi-input tabs. This enhancement ensures consistent API behavior across all multi-input configurations, reducing the need for workarounds and improving integration reliability. Whether working with simple form elements or multi-row structures, integrators can now manage records more efficiently through standardized API operations.
Key Changes
Full CRUD Operations – API endpoints now support creating, retrieving, updating, and deleting entries in both regular and tabular multi-input tabs.
Unified Request/Response Model – Consistent payload structures across all multi-input formats simplify integration and reduce complexity.
Improved Validation – Real-time validation rules are applied during API calls, ensuring accurate and reliable data handling.
Consistent Behavior Across Tab Types – Both form-based and grid-based multi-inputs follow the same API patterns for cleaner automation and integration logic.
To Get Started
Review the updated API documentation for multi-input tab endpoints.
Update integrations to use the new CRUD request formats if applicable.
Test Create, Retrieve, Update, and Delete operations for both regular and tabular multi-input fields
Platform: Write-On Fields for One-Time Editable, Secure Data Entry
Enhance data integrity and governance with the new Write Once Field capability in Form Generator. This feature allows specific fields to be filled only once and then automatically locked, preventing accidental or unauthorized edits to critical information such as legal names, location identifiers, and ownership details.
Designated Super Admins—assigned exclusively by FranConnect Admins—and FranConnect Admins themselves can unlock or modify these fields when necessary, ensuring secure yet flexible administrative control.
Key Changes
- Write Once Checkbox – A new Write Once checkbox is added on the Add/Modify Field page; it is disabled by default.
- One-Time Edit Enforcement – Fields marked as Write Once allow only the first input and then automatically lock.
- Role-Based Override Control – Only FranConnect Admins and Super Admins can edit or unlock Write Once Fields.
- Super Admin Assignment – Only FranConnect Admins can grant Super Admin privileges to corporate users for managing Write Once Fields.
- Consistent Locking Across Platforms – Behavior is enforced across Web UI, Web Forms, API, and Mobile.
To Get Started
- Contact helpdesk@franconnect.com to enable the feature.
- Navigate to Admin > Information Manager > Form Generator.
- Enable the Write Once option on any field you wish to secure.
- Save changes — the field will lock automatically after its first input.
Operations: Operations 2.0 – A Modernized Experience for Field and Performance Management
FranConnect is introducing a major user experience update with Operations 2.0. This release delivers a refreshed interface, improved usability, and expanded capabilities that simplify operational oversight and strengthen franchise performance management. Users can access Operations 2.0 alongside the existing Operations module during the transition period. Operations 1.0 will be sunset in March 2026.
Key Changes
UX Redesign – Comprehensive redesign of the interface with updated navigation, filters, column options, and reports
Quick-Action Cards – Highlights upcoming tasks, visits, and priorities for faster access
New Visit Types – Support for both Inspections and Business Reviews
Self-Assessments – Franchisees can now conduct self-assessments of their unit performance
Templates – Access new visit form templates through the centralized library
Playbook Tracker – Dedicated tracker to manage Playbook progress, notifications, tasks, and information feed
To Get Started
Select Operations (New) from the FranConnect navigation menu.
Explore the redesigned layout, quick-action cards, and new visit types.
Begin using the self-assessment and Playbook tracking tools.
Hub: FranBuzz Enhancements - Emoji Support & Multi-Media Sharing to Drive Franchisee Engagement
FranBuzz, within the Hub module, now includes new capabilities designed to strengthen franchisee engagement and make interactions more dynamic and expressive. With support for emojis and multi-media sharing, franchisees can communicate more naturally, share richer updates, and participate more actively in conversations across the network. These enhancements modernize the FranBuzz experience and encourage higher participation across both web and mobile.
Key Changes
Emoji Support – Users can now add emojis to posts and comments, enabling more expressive, relatable interactions and encouraging more frequent engagement.
Multi-Media Sharing – Users can upload multiple images and videos in a single post using the enhanced Share Card. Features include smart preview grids, inline media removal, adaptive layouts, and optimized background uploading, helping franchisees share richer, more compelling updates.
Increased Franchisee Engagement – The combination of expressive emojis and visually rich multi-media posts encourages franchisees to share more, react more, and stay actively connected with peers.
To Get Started
Open Hub > FranBuzz on web or mobile.
Create a post to begin using emojis and multi-media uploads.
Engage with posts through emoji reactions and multi-media content shared by other franchisees.
Other Updates
FranConnect Mobile App: Top Story Creation in Hub
Users can now create Top Story and News posts directly from the FranConnect Mobile App for Hub module. This enhancement provides a seamless, modern publishing flow that eliminates the need to navigate back to older modules. This update makes it easier to share timely updates and increases overall engagement by supporting quick content creation on the go.
Note: Available in the FranConnect Mobile App>Hub.
Training and Development(WM): Embedded Videos and Images in Questionnaires
We’re expanding our questionnaire options with support for embedding videos and images directly into training content. This enhancement enables richer and more visual learning experiences while maintaining full reporting and compliance.
By adding multimedia elements, training modules become more engaging and more effective, helping learners better understand concepts and retain information.
Note: Available in the Training and Development(World Manager).
Improved Field Order for Creating and Editing Regional Users
We’ve updated the layout of the Regional User creation and editing screens to provide a more natural and efficient workflow. The Area or Region field now appears above the Training and Development access controls, creating a clearer, top-to-bottom sequence that better reflects how users enter information.
This UI-only enhancement streamlines the process for Admins, Corporate Users, and Divisional Users who manage Area-level access in the World Manager integrated environment, reducing confusion and creating a more predictable setup experience.
Note: Available to all FC - Training and Development(World Manager) integrated customers.
World Manager Android App: Improved Image and Video Upload Permissions
We’ve updated the World Manager Android application to enhance the way images and videos are accessed when uploading files from your device. This enhancement streamlines the upload experience while providing users with greater control over their privacy.With this update, the app no longer requires broad gallery or storage permissions, allowing images and videos to be selected only when needed using the system file picker.
Note: Available in the World Manager Android mobile app.
Enhanced Attachment Management for Field Ops
To ensure consistency and a smoother experience in Field Ops, we’ve added clearer controls around attachment sizes. You can now upload files up to 100 MB per attachment, within a total limit of 3000 MB per visit. These updates help maintain stability and reliability across all devices.