Handling Incident Reports

Following up on Incident Reports

After an Incident Report has been submitted, there are two main actions that can be taken. If the nature of the incident is such that certain actions should be taken to ensure that it has been adequately dealt with, Action Plans can be issued to users of the platform.Once no further actions are n...

Using Action Plans

Action Plans are an incident management tool, integrated into Incident Reports. It can be used to organise the handling of incidents by creating and assigning plans to individuals of the platform, and subsequently marking those plans as complete – ensuring a further level of accountability in the...