June 2024 Release Updates


Unify Operations and Training with FranConnect

Foster collaboration, engagement, accountability, consistency, and efficiency by connecting operations and learning, ensuring organizational alignment from HQ to the front line.

Key Benefits:

  • Streamlined Team Member Onboarding: Provide secure access to training resources by utilizing the World Manager Training with FranConnect Foundation, Opener, Projects, and Visits.
  • Centralized Operations Management: Efficiently manage opening tasks, business initiatives, corrective actions, and training performance in one platform to foster collaboration with franchisees, improving operational efficiency and accountability.
  • Accelerate New Location Openings: Facilitate faster and more efficient opening of new locations by integrating training and task management, ensuring a smooth and coordinated launch process.
  • Targeted Training for Compliance: Empower operations teams to deliver targeted training modules to owners and managers of non-compliant locations, identified during audits, for continuous improvement and risk mitigation, ensuring all locations meet brand standards.
  • Enhanced Performance Improvement: Drive performance improvement through targeted training and efficient management of initiatives, ensuring brand compliance and fostering a culture of continuous learning and development. 

To learn more about FranConnect World Manager, visit,  FranConnect World Manager

Automate Payments and Fee Collections from your Franchisees with Invoice to Pay

Key Benefits:

  • Simplified Setup: Enable payment services for all locations with a single click, streamline onboarding, and centrally configure bank accounts for automatic payments.
  • Flexible Fee Management: Simplify royalty and marketing fund distribution by settling invoice amounts across different bank accounts based on fees.
  • Adaptable Payment Options: Allow franchisees to make manual payments even if their invoices are scheduled for automatic payments, ensuring quicker payouts when desired.

Important Update: Transition to the New Royalty Manager

From the May release onwards, only the new Royalty Manager interface will receive updates and support. We encourage all users to transition to the new Royalty Manager before July 10th to ensure uninterrupted service and benefit from its enhanced features.

Site Visit Analytics: Enable Operations Teams to Ensure Brand Consistency

Key Benefits:

  • Compliance Overview: Track the percentage of fully compliant franchise locations, identify non-compliant locations, and monitor compliance trends over time, enabling proactive management and support.
  • Targeted Improvement Efforts: Access and view non-compliant locations, along with specific areas of non-compliance, allowing for targeted coaching and support to address issues efficiently.
  • Benchmarking and Best Practices: Compare the performance of individual franchisees or regions against the overall franchise network, identifying best practices and areas for improvement to drive system-wide growth and success.

To learn more about FranConnect Analytics: visit FranConnect Analytics

Enhance Communication and Information Sharing Using Content Categories

Key Benefits:

  • Targeted Content Sharing: Create specific categories to share tailored content with relevant teams and initiatives, ensuring effective information dissemination.
  • Unified Communication Platform: Centralize messages and updates to keep everyone informed and engaged, fostering a connected community.
  • Seamless Content Integration: Easily embed videos, images, and documents into category pages using the new "Library Content" component, simplifying the content creation process.

Streamline Business Workflows with Custom Views for Unit Information

Key Benefits:

  • Personalized Workflows: Enable users to create and manage personalized Unit Summary views with relevant attributes and flexible filters, enhancing productivity and decision-making.
  • Secure Data Access: Ensure that users only have access to the data they need by setting permissions and field-level accessibility based on user roles, maintaining data security and privacy.
  • Comprehensive Reporting: Extend the utility of custom reports by incorporating your personalized Unit Summary views, providing a more simplified approach to unit data management.

Other Updates:

  • Track Business Reviews at the Franchisee Level: Designed for service-based franchise brands, this update enables tracking of virtual visits, coaching engagements, business reviews, and action plans across multiple territories owned by a franchisee. This provides a holistic view of a franchisee's performance, empowering targeted support and improvement.

          Beta Release: To enable this feature, contact betatesting@franconnect.com.

  • Enhance Playbook Filtering for Targeted Performance and Initiative Management: Access all relevant segment and unit-type playbooks for a given segment in a single view, simplifying initiative management and improving operational efficiency.
  • Field Ops Mobile App Improvements: Easily filter visits by status, view color-coded statuses, and manage visits and tasks on the go with optimized sync messages and usability enhancements.
  • Communicate More Effectively with Potential Franchisees Using SMS: New SMS features enhance lead engagement with increased message limits and dedicated phone numbers for franchise sales team members. 

Other Resources:

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