March 2024 Release Updates


New Engagement Portal 

Streamline communication and information sharing across your network with the updated Engagement Portal.

Designed For Operations Teams, Franchise Owners, Business Managers.

Key Features:

  • Centralized Content Sharing: Create and manage specific categories in a central hub, providing access to the right resources and updates for everyone.
  • Unified Communication System: All updates and communications are in one location, making it easier for everyone to stay informed and engaged.
  • One-Stop Resource Accessibility: A user-friendly interface allows for efficient resource location and utilization, ensuring everything needed is just a click away.

To activate this feature, please enable it now through the roles settings. 

Introducing Segments

A dynamic way to oversee operations by segmenting units based on performance, location, or other pertinent factors.

Designed For Operations Teams, Franchise Owners, Business Managers.

Key Features:

  • Structured Organization: Categorize and manage locations and territories, enhancing decision-making and optimizing resource distribution with defined segmentation criteria.
  • Benchmark Performance Analysis: Evaluate and benchmark unit success against peers, identifying best practices and pinpointing opportunities for improvement.
  • Tailor Operational Strategies: Implement focused strategies tailored to each unit's requirements, ensuring they align with the broader goals of the organization for more targeted support.

Introducing FranConnect's AI Assistant

State-of-the-Art AI-Powered Chatbot, Enhancing User Support Through Seamless Integration with FranConnect’s Knowledge Base.

Designed For All FranConnect Customers.

Key Features:

  • 24/7 Availability: Our chatbot is always on hand to help, ensuring you have support whenever you need it.
  • Instant Answers: Quickly understands and addresses your queries, leveraging advanced AI for prompt service.
  • Personalized Experience: Learns from each interaction, providing tailored responses.
  • Multilingual Support: Communicate and receive support in English, Spanish, or any other language you prefer.
  • Ease of Use: Easily reachable within our knowledge base, simplifying your support experience.

Enhanced Filters for Location Sales Reporting (FRAC Report): Measure and compare sales across locations.

The addition of a “center name” as both a filter and a column simplifies performance analysis, particularly for managing portfolios of multiple locations, assisting stakeholders in strategic decision-making, trend monitoring, and identifying areas for growth.

Enhanced Tax Visibility: Effortlessly track and manage tax data alongside other essential metrics in your Sales and Royalty reporting views.

You can now add the "Total Tax from Invoice Items" column directly onto the summary pages to analyze total tax information and make informed decisions regarding tax management across your locations, empowering you to optimize profit strategies with greater clarity and efficiency.


Note: For feedback on the release capabilities, email 

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