Creating and Setting Category Statuses and Priorities

In this article, we are going to see the process to create Service Desk categories status and priorities to provide more variety in the workflow of ticket assessment and solutions delivery.

Creating a Category Status

To create a new status you can go to:

1. (At World Level) System - System Configuration
2. Under the Operations Section click on Service Desk
   
   
   
   
3. Click on Statuses
   
   
4. Click on New Status
   
   
5. Here a new window will appear that shows the following options:
   
   1. Name: The name of the created Status
   2. Colour: The colour that is going to represent the created status
      
      

Creating a Category Priority

To create a new priority you can go to:

1. (At World Level) System - System Configuration
2. Under the Operations Section click on Service Desk
   
   
3. Click on Priorities
   
   
4. Click on New Priority 
   
   
5. Here a new window will appear that shows the following options:
   
   
   1. Name: The name of the newly created priority
   2. Text Colour: The text colour that will identify the priority

After this process, the created Priority or Status will appear when handling tickets within the respective category (if the priority or status is selected on the category settings).

If you have additional questions regarding this process or need further assistance with any of the steps provided here, please send an email to wmsupport@franconnect.com.