A quick tour of the FranConnect modules, so you know what each one does and where to go for the job in front of you.

Command Center

A customisable dashboard giving you an at-a-glance view of your network's KPIs.

• Widgets for the metrics that matter to you
• Real-time insights and trend spotting
• Benchmarking against industry, competitors or your own history
• Alerts for milestones, compliance issues and performance targets

Sales

Also called Franchise Development — manage leads and close deals with new franchisees.

• Built-in CRM tracking sources, activities and deal stages
• Document management for FDDs, contracts and collateral
• Workflow automation for lead assignment and follow-ups
• Conversion analytics and marketing-tool integrations

Opener

Run the pre-opening phase of a new location without losing track of a task.

• Project management for pre-opening tasks
• Reusable task templates per location type or region
• Milestone tracking for leases, permits, build and hiring
• Shared documents and collaboration with all stakeholders

Info Manager

Your central, permission-controlled document library.

• Folders for manuals, training material, marketing and legal files
• Version control so everyone sees the current document
• Access permissions per role
• Search by keyword, file name or document property

The Hub

The communication space that connects head office and franchisees.

• Forums and discussion boards for sharing best practice
• Announcements and network-wide updates
• Private messaging and document sharing
• A shared calendar for meetings, webinars and training

Support

Track and resolve the issues franchisees raise.

• Ticketing with assignment and status tracking
• Custom ticket categories for triage
• Automated status notifications
• Knowledge-base links for self-service, plus resolution reporting

Training

Build and deliver training, then prove it was completed.

• Instructor-led, self-paced and blended courses
• Text, image, video and audio content
• Assessments, quizzes and progress tracking
• Certifications with expiry dates and automatic reminders

Operations

Keep day-to-day standards consistent across the network.

• Performance tracking and benchmarking
• Field visits and audits, scheduled and reported
• Compliance checklists with automated notifications
• A best-practice library, task workflows and reporting

Royalty Mgr

Collect revenue reports and calculate royalties automatically.

• Electronic revenue reporting by franchisees
• Royalty calculations based on agreement terms
• Automatic invoicing, payment tracking and overdue reminders
• Financial reporting plus audit and compliance checks

SmartConnect

Connect FranConnect to the other systems you already run.

• Pre-built integrations for CRM, accounting, marketing and HR tools
• Custom integrations for your own systems
• Real-time or scheduled data synchronisation
• Data mapping, central monitoring and security controls

BI

Business intelligence for deeper analysis of network performance.

• Interactive, shareable dashboards
• Advanced analytics for trends and patterns
• A pre-built report library plus ad-hoc reporting
• Charts, graphs and maps for presenting findings

Marketing

Plan and run campaigns while keeping the brand consistent.

• Multi-channel campaigns across email, social and SMS
• Brand-compliant templates and approval workflows
• A central asset library of approved materials
• Local marketing tools for franchisees, with ROI reporting

Help

Click the question-mark icon at the top of the page for support resources.

• User guides and documentation
• Knowledge base and FAQs
• Video tutorials
• Live chat or support tickets, plus release notes

Admin

Configure the platform, its users and its security.

• User accounts, roles and permissions
• System configuration, business rules and data fields
• Security settings such as password policy and two-factor authentication
• Data import, export and backup, plus reporting setup

Profile

Your own settings, from the menu at the top-right of the page.

• Edit your personal details and password
• View and manage notifications
• Change your interface language
• Log out