Resolving "Allocated Time Has Expired" Error on Candidate Portal

Summary

Candidates may be unable to log into the candidate portal if their access window has expired, resulting in an "Allocated Time Has Expired" error. This article explains the cause and how to resolve it by extending the candidate's access period from the front end.

Symptoms

• Candidate reports being unable to log into the candidate portal.
• Error message displayed: "Allocated Time Has Expired."
• Recruiter/hiring team is unable to progress the candidate through the workflow while the error persists.

Cause

Each candidate is assigned a fixed allocated time window during which they can access the candidate portal (e.g., to complete an assessment, submit documents, or complete onboarding steps). Once this window elapses, the portal automatically locks access and returns the "Allocated Time Has Expired" error, regardless of whether the candidate has completed their required actions.

Resolution

The allocated time period can be extended directly from the front end (admin/recruiter interface) without requiring engineering or backend intervention:

1. Log into FranConnect
2. Locate the lead in Sales > Lead Management
3. Click on the Candidate Portal Tab.
4. Click on the hyperlink with XX days left and a modify window will appear. 
5. Update this and click submit.