This article walks you through creating a new franchise user in FranConnect. Follow the steps below to add the user, assign them to a franchise location, and verify their access.

1. Step 1: Log In to FranConnect

   Navigate to your FranConnect instance and sign in using your Login ID and password.

   

2. Step 2: Open the Admin Menu

   From the Command Center, click Admin in the top navigation bar to expand the administration options.

   

3. Step 3: Navigate to Franchise Users

   In the Admin menu, locate the Users section and click Franchise Users to manage franchise user accounts and their login credentials.

   

4. Step 4: Add a New Franchise User

   Click the Add Franchise User button. On the Select Franchise Location page, choose whether to search by Franchise ID or MUID, then select the appropriate Franchise ID from the dropdown and click Add User.

   

5. Step 5: Fill In User Details

   Complete all required fields (marked with *) in the User Details and Personal Details sections. Required fields include Login ID, Password, User Role, Time Zone, User Type, Job Title, and First/Last Name.

   Note

   Password must be between 8 and 30 characters long and contain at least 1 digit.

   

6. Step 6: Log In with the New Franchise User Credentials

   Open FranConnect and log in using the Login ID and password you just created to verify the account was set up correctly.

   

7. Step 7: Confirm Access to the Franchise Portal

   After logging in, the franchise user will land on their personalized Welcome page, confirming their account is active and properly configured.