Make sense of your FranConnect data export: what's in each folder, which file identifies your records, and how to find the documents they reference.
You need the export downloaded to your computer. If you have just received SFTP credentials, follow How to Access your SFTP Export first.
Folder structure
Inside the writable folder you'll find a dated folder, a dated folder ending in -csv, a Documents folder, and a Media folder if you have the Training module.
| Folder | What's in it |
|---|---|
| Dated folder (e.g. 2026-04-28) | All module data in JSON — readable in a text editor, but meant to be read programmatically |
| Dated -csv folder | The same data in CSV — easier to read when you're looking for one specific value |
| Documents | Every document from your platform |
| Media | Training course media files (Training module only) |
Data organised by module
Each of those folders is split by module — fim is Info Manager, fs is Sales, and the rest are named after their module.
Which file to start with
| Module | Key file and identifier |
|---|---|
| fim (Info Manager) |
fim_centerInfo_data identifies your locations. Use its referenceId to join to every other fim file. Documents live in Documents\FIM_DOCUMENTS. |
| fs (Sales) |
fs_lead_data identifies each lead. Use its referenceId to join to every other fs file. Documents live in Documents\FS_DOCUMENTS. |
| hub |
hub_library_data lists every Hub Library document. documentPath gives the folder hierarchy and libraryDocumentFile the real file name, found under Documents\intranet\library. |
| opener | One data file per Opener checklist |
| support | One data file with every Support ticket created |
| training | Data files for all Training sections and quizzes |
Finding a referenced document
When a data file names a document, search your download package for that file name rather than browsing by hand.
Most documents sit in Documents\[modulename], but some are elsewhere — FDD documents, for example, are stored under Documents\UFOC.
Need more help
For questions about your data export, contact helpdesk@franconnect.com.