Our live trainings are here to help you succeed with FranConnect—every step of the way. Join interactive sessions led by our team, ask questions in real time, and get practical guidance tailored to your business goals. We’re excited to partner with you and support your growth. Use the Table of Contents to find the sessions that meet your needs.
| Emerging Brands Roundtable |
This is your weekly opportunity to connect with the FranConnect team to receive answers to your questions and best practices using the FranConnect system. We'll begin each session by providing tips and tricks for one of our core features and then we'll use our last 30 minutes to answer any questions about FranConnect. Register Now |
Admin |
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| Customizing Your Data with Form Generator |
Does the nearly 1000-field location record STILL not contain information you want to collect, such a store hours or agreement documents? Join us to learn how to customize your Information Manager records to show the fields you want and ONLY those fields! You’ll also learn how to mask fields from unauthorized viewers while keeping them visible for the users who need them. Register Now |
| Getting Data Into and Out of FranConnect |
Keeping your data clean is imperative to keep your single source of truth valuable. In this session, we'll explore all the ways data comes into and out of FranConnect, from imports and hand-entry to API integration. Register Now |
| Help! I'm a new FranConnect Admin |
If you’ve been told that you’re the new FranConnect expert at your company, this is the class for you! This class will give you an overview of how FranConnect works, and basic troubleshooting for common user problems. We’ll go over administering users and their permissions and making changes to the database to customize your users’ experience. Register Now |
| User Roles and Permissions for Admins |
As you become more experienced in the store opening process, you’ll quickly realize the importance of continuously refining your checklists. Join us for an engaging discussion on how to update tasks and effortlessly distribute them to your desired locations. Additionally, we’ll delve into the intriguing topic of understanding what might occur when changes appear to not have taken effect or have been randomly applied. Register Now |
Brand Compliance |
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| Tasks, Checklists, and Playbooks |
Transfers, location refreshes, acquiring additional locations - these are all situations where you have a list of items to complete to accomplish the goal. FranConnect has several tools to help you keep track of these tasks. This session examines some situations encountered by other franchisors and discusses the pros and cons of each solution. Register Now |
| Best Practices for Visits |
We’ll discuss providing strategic plans for certain segments of the franchisee community. You may want to coach franchisees who are deviating from the brand standard, who are struggling in their business, or who have specialized needs for their market types. We’ll talk about how FranConnect Playbooks are used to provide a roadmap for groups of franchisees with similar needs, and how to set up a program to do this strategic coaching. Register Now |
Franchise Development |
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| Am I getting all I can from the Sales Module? |
You've got a significant investment in powerful sales lead handling software. Are you getting everything you could be from the Sales Module? We'll share some questions you can ask to see if you're maximizing the benefit you get from that investment. Register Now |
| Best Practices for Opener |
Discover howFranConnect’s Opener can seamlessly transfer leads from the sales process to location owners. With customizable checklists and milestone tracking, you’ll ensure a smooth journey to the first revenue day. Plus, receive helpful reminder emails for upcoming and overdue tasks. In this session we'll also focus on new features in Opener that you may not be taking advantage of yet! Register Now |
| Best Practices for Sales |
If you're new to your company's development team, this session will prepare you to close the most deals with the least wasted effort. We'll discuss what we've seen from successful FranConnect customers to move leads through the funnel to closure. Register Now |
| Campaigns & Workflows for Sales |
With our lead grouping feature, you can send automated messages that resonate personally with each group. Drip campaigns allow you to keep your message in front of prospects and build engagement over time. Plus, our action setup feature ensures that you have a plan in place when a lead goes dark, keeping you in control of the sales process. Register Now |
| Multi Unit Sales |
Learn the best techniques for implementing multi-unit franchise sales in our upcoming training session. Gain valuable insights on how to seamlessly handle multiple units, properly categorize units that have been sold but are not yet in development, and effectively initiate opening sequences. Don’t miss out on this opportunity to enhance your sales strategies. Register Now |
| Revising Opener Checklists |
As you become more experienced in the store opening process, you’ll quickly realize the importance of continuously refining your checklists. Join us for an engaging discussion on how to update tasks and effortlessly distribute them to your desired locations. Additionally, we’ll delve into the intriguing topic of understanding what might occur when changes appear to not have taken effect or have been randomly applied. Register Now |
Operations |
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| Am I getting all I can from the Information Manager? |
We always say that Information Manager is your filing cabinet, but it is so much more than that - it's your risk mitigation tool for compliance, renewals, and supporting your franchisees. We'll go over the basic best practices for keeping franchisee information in Information Manager, and use cases from our customers. Register Now |
| Best Practices for Info Manager |
Even if you don't have a lot of bandwidth for advanced functions, you can make your franchisee management easier. Register Now |
| Campaigns & Workflows for Locations |
Join us for an exciting webinar on automating your franchisee lifecycle with FranConnect’s platform. Discover how to effortlessly track key expiration dates for leases, insurance, and franchise agreements, streamlining the renewal process like never before. Plus, we’ll reveal other innovative use cases for workflows and web forms to easily collect and update important data. Don’t miss out on this game-changing knowledge! Register Now |
| Gathering Franchisee Data with Webforms |
Join us to learn how to automate the collection of periodic information from your franchises. Discover how to build reports for reviewing and coaching your franchise locations, including their performance against corporate benchmarks and sales. Register Now |
| I inherited a Mess - Franchise Operations |
Identify the most important data to your business and streamline your view of each franchisee to see exactly what you need to. Our system allows you to add custom tabs and fields to follow the information that is most relevant to you. Plus, we offer an easy-to-use importing feature that enables you to quickly import information to Information Manager, making it easy to get started getting your data in shape. Register Now |
| Working with Lifecycle Stages |
FranConnect can separate groups of locations based on similarities. Need a group of "sold, not opened" locations? How about locations available for transfer? We'll show you how Lifecycle Stages can help you keep the chaos in order. Register Now |
| Working with Transfers |
How you transfer ownership in FranConnect has a huge impact on your ability to view the history of a location, and on your Item 20 reports. In this session, we’ll show you how to easily transfer ownership in a way that preserves the location history. Register Now |
Royalty Manager |
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| Best Practices for Royalty Manager |
Register for our upcoming training webinar to learn how to effortlessly produce and evaluate Sales Reports, Profit and Loss statements, and Key Performance Indicators. Uncover the secrets to efficiently applying payments, managing royalty information, credit/debit memos, and electronic funds transactions. Register Now |
User Engagement |
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| Best Practices for Hub |
You can make the Hub experience cleaner (and more attractive) for your users. In this session, we’ll cover limiting folder access with roles, using HTML to create nav pages, making stories Recommended, and using URLs to point people to Hub content from other places such as campaigns and Top Stories. Register Now |
| Best Practices for Training & Development |
You want to make some engaging training, but what you have now is documents, slides and videos. In this session, we’ll discuss how you can use what you have to make good-looking training that your users will want to complete. Register Now |
| I inherited a Mess - Hub and Support Edition |
So, you’re the new product manager for FranConnect, and they tell you the Hub is outdated, and needs an overhaul. Where do you even start? This session covers techniques for finding potentially outdated and little-used information, and discovering how your users are searching for information. Register Now |
| Optimizing Hub 2.0 and Engage |
The Hub just got a facelift that can help you build franchisee engagement like never before! Learn how Hub 2.0 can focus your franchisees on the information they need, build adoption of brand standards, and support their success. Register Now |
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