Support
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Each guide includes annotated steps, screenshots, and a video walkthrough.
Best Practices: Franchisee Support
Franchisee Support is only as strong as the documents you provide. The practices below help you keep performance high and ensure the agent remains safe and useful for your franchise owners.Step-by-Step InstructionsFollow these practices to keep the Franchisee Support agent accurate and useful1Mon...
Guide on Setting Up The Franchisee Support AI Bot
The Franchisee Support is a Frannie AI agent built for franchise owners. It serves as a comprehensive operations assistant that helps franchisees run day-to-day business activities more efficiently. The agent provides guidance across operations, customer engagement, marketing, compliance, technol...
How to add/update an address on OpenStreetMap
FranConnect uses the Location IQ API to show addresses on maps across the platform, and Location IQ is powered by OpenStreetMap (OSM) as its underlying database. If a location looks wrong on the platform, the cause is usually outdated or missing data in OpenStreetMap — which you can fix yourself....
Find your AWS access key id and secret access key
Find or create the AWS access key ID and secret access key you need when configuring an AWS-based integration, for either your root account or an IAM user.Before you beginYou need sign-in access to the AWS Management Console. You can never retrieve an existing secret access key — it is shown only...
How to get Google Client ID and Client Secret?
Create a Google Client ID and Client Secret in the Google Developers Console so you can connect Google sign-in and other Google services to FranConnect. Before you begin You must be signed in to a Google account. Have your site URL and the redirect URL you want users returned to after authenticat...
Introduction to the Support Module
FranConnect's Support module is a key tool for anyone running a franchise. It helps solve problems quickly, keeping everything running smoothly. In this article, we'll show you how to use this module effectively. You'll learn about its features, how to make the most of them, and tips for getting ...
Posting a message to a Trouble Ticket
In responding to a ticket, you may need to post a message back to the submitter, and to others solving the ticket. To respond to a ticket, open that ticket from the list and go to the Post Message section of the page. You can choose to simply type a solution message, attaching supporting docs if ...