How to add/update an address on OpenStreetMap
At FranConnect, we use the Location IQ API to show addresses on maps throughout our platform. Location IQ is powered by OpenStreetMap (OSM), which serves as its underlying database. If a location appears inaccurate on our platform, the issue may come from outdated or missing data in OpenStreetMa...
Find your AWS access key id and secret access key
How to Retrieve Root Access Keys Go to the Amazon Web Services console and click on the name of your account (it is located in the top right corner of the console). Then, in the expanded drop-down list, select 'Security Credentials'. Click on the 'Continue to Security Credentials' button. Expan...
How to get Google Client ID and Client Secret?
Add Google sign-in to your site and save time for your customers. Google sign-in allows site visitors to log in through Google in one click. Before integrating Google sign-in into your website, you need to create a Google client ID and Client Secret. To do this go through the following steps: No...
Introduction to the Support Module
FranConnect's Support module is a key tool for anyone running a franchise. It helps solve problems quickly, keeping everything running smoothly. In this article, we'll show you how to use this module effectively. You'll learn about its features, how to make the most of them, and tips for getting ...
Posting a message to a Trouble Ticket
In responding to a ticket, you may need to post a message back to the submitter, and to others solving the ticket. To respond to a ticket, open that ticket from the list and go to the Post Message section of the page. You can choose to simply type a solution message, attaching supporting docs if ...