FranConnect 2026 - Code Freeze Dates
What is a Code Freeze?A code freeze is a temporary pause on making changes or updates to the FranConnect system. This practice helps ensure everything runs smoothly, especially during busy times like holidays or special events when an increased load on the system is expected.During these periods,...
How to Access your SFTP Export.
In some cases our support team will send you SFTP credentials in order to access a large data export. In order to access this export you will need to ensure you have downloaded and installed FileZilla. Step 1: Access Export. open FileZilla. enter in your host, user name and password. use port 22...
Escalating a Support Case
There are several reasons you might choose to escalate a support ticket. If you feel that additional visibility is needed to resolve your issue more effectively, please follow the process outlined below.Please note, that all tickets should still be submitted via our email (helpdesk@franconnect.co...