Frequently Asked Questions
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Each guide includes annotated steps, screenshots, and a video walkthrough.
Understanding the FranConnect Data Export
Make sense of your FranConnect data export: what's in each folder, which file identifies your records, and how to find the documents they reference. Before you begin You need the export downloaded to your computer. If you have just received SFTP credentials, follow How to Access your SFTP Export ...
REST API Account Creation Guide
The attributes to send to the User Creation API — which are mandatory, which are optional, and how the requirements change with userLevel and locationType. Before you begin For the full technical REST API reference, see docs.franconnect.net. This guide covers the account-creation payload only. Co...
FranConnect 2026 - Code Freeze Dates
What is a Code Freeze?A code freeze is a temporary pause on making changes or updates to the FranConnect system. This practice helps ensure everything runs smoothly, especially during busy times like holidays or special events when an increased load on the system is expected.During these periods,...
How to Access your SFTP Export
Connect to FranConnect's SFTP server with FileZilla and download a large data export using the credentials Support sends you. Before you begin Install FileZilla and have the SFTP credentials from FranConnect Support to hand, including your username and the .ppk key file. Step-by-Step Instruction...
Escalating a Support Case
There are several reasons you might choose to escalate a support ticket. If you feel that additional visibility is needed to resolve your issue more effectively, please follow the process outlined below.Please note, that all tickets should still be submitted via our email (helpdesk@franconnect.co...