Connect your Microsoft Outlook calendar to FranConnect so events, meetings and appointments sync between both systems — create them in either place and keep your calendars aligned.
Calendar Sync must be enabled on your FranConnect system, you need access to the Outlook account you want to connect, and you need the FranConnect permissions to manage integrations.
Contact your system administrator to confirm the feature has been enabled on your platform.
Step-by-Step Instructions
Follow these steps to connect Outlook Calendar to FranConnect
Open the Outlook Calendar integration
Once Calendar Sync is enabled, go to Options › Integrator › Miscellaneous › Outlook Calendar. This is where you connect your account and manage sync settings.
Connect your Outlook account
Click Connect Outlook, enter your Outlook email address, sign in with your Outlook credentials and complete the connection. A confirmation message appears when it succeeds.
Make sure you sign in with the Outlook account you actually want to use for calendar synchronisation.
Configure your sync settings
Once connected you'll see two options: Settings to configure sync preferences, and Disconnect to remove the connection.
Click Settings to set the sync window and see which user calendar sync is configured for.
The number you enter applies in both directions from today. Set it to 10 days and FranConnect syncs events from 10 days in the past and up to 10 days in the future — a 20-day range centred on today. If today is 16 April with a window of 10, that's 6–16 April and 16–26 April. A larger window includes more historical and upcoming events.
Open the calendar
Go to Hub and click Calendar. This is where you create and manage calendar entries.
Create an event, meeting or appointment
From the Calendar page click Create, select Event, Meeting or Appointment, enter the required details and click Save.
You can create calendar items in either FranConnect or Outlook and they sync between both systems.
Start a new sync manually
Click More and select New Sync. A pop-up confirms it, for example "New Sync initiated for user Corporate Administrator." After that, events sync automatically in both directions.
Use New Sync after completing setup, or after creating new events, when you want to trigger synchronisation immediately rather than waiting.
Troubleshooting
If Outlook won't connect or events aren't syncing, work through these in order.
| 1 | Confirm Calendar Sync is enabled in system settings |
| 2 | Verify you signed in with the correct Outlook account |
| 3 | Review the Sync Window setting |
| 4 | Run New Sync again |
| 5 | Disconnect and reconnect the Outlook account |
If the problem persists, contact your FranConnect support team or system administrator.