Communications and Compliance: Push Important Notices and Mandatory Acknowledgments
Ensure that critical notices, policies, or updates reach users effectively, with mandatory acknowledgment required upon login to improve compliance and communication.
- Mandatory notice display: Display essential notices, terms of use, or agreements upon user login, with acknowledgment required to access the system.
- Customizable, role-based content: Configure notice content by country or user role, and display it in the user’s preferred language.
- Acknowledgment tracking: Log user acknowledgments, capturing user ID, timestamp, IP address, and notice version for audit and compliance purposes.
Applicable platforms: FranConnect Web, FranConnect Mobile, Candidate Portal, FDD Portal
Brand Compliance: Streamlined Multiple Picture Upload
Improve the efficiency of adding multiple images to unit or owner records, minimizing time spent and ensuring consistency.
- Multi-image upload: Use the new "+" icon in Info Manager’s Picture tab to select and upload multiple pictures at once.
- User-friendly experience: Simplify image uploads with an intuitive interface.
- Enhanced data management: Streamline updates to unit or owner records by adding multiple images in a single step.
Applicable module: Information Manager
Custom Unit Views: Enhanced Viewing, Configuration, and Filtering for Department Profiles and Milestone Dates
Gain control over data displays by viewing, configuring, and filtering custom profiles and reference dates directly within custom views.
- Comprehensive data customization: Directly manage custom profiles and reference dates within custom views.
- Advanced filtering: Apply filters on custom profiles and reference dates to focus on relevant data for efficient analysis.
- Unified workflow: Access all relevant data in one view, reducing the need to navigate between modules.
Applicable module: Information Manager
Owner Business Reviews (Visits): Mobile access, API integration, and Workflow Automation
Expand the capabilities of owner visits with mobile access, improved data visibility, and workflow automation.
- Mobile access for owner visits: Conduct owner visits directly from mobile apps for flexible, on-the-go evaluations.
- Enhanced data visibility: View owner audit records within the Command Center’s Territory Stats widget.
- Consultant auto-population: Auto-populate consultants based on unit owner mapping during visit scheduling, with manual input available if unmapped.
- REST API and webhooks support: Integrate scheduling, retrieving, and managing owner visits with REST APIs and webhooks.
- Geo-tracking: Track real-time locations for owner visits.
- Workflow automation: Create workflows in InfoManager for franchise owners, including email notifications upon scheduling and submission.
Available triggers:
- Task added or deleted for an owner
- Task due date changed for an owner
- Task status changed for an owner
- Visit updated for an owner
Applicable modules: InfoManager, Operations, Field Ops Mobile App, REST API
Note: Limited access feature; contact helpdesk@franconnect.com to enable.
On-the-go Resource Access: Organized Content Categories and Subcategories in Mobile App
Improve content browsing with accessible categories and subcategories in the mobile app’s library.
- Category and subcategory access: Easily navigate content categories and subcategories in Hub > Library on mobile.
- View-only mode: Access categories and subcategories in a view-only mode for simple browsing.
- Stay updated anywhere: Access company news, guidelines, and resources on the FranConnect Mobile App.
Applicable modules: Hub, FranConnect Mobile App
Royalty Invoicing: Option to Hide Zero-value Additional Invoice Items
Enhance financial clarity by hiding zero-dollar additional invoice items from invoices, streamlining communications with franchisees.
- Selective invoice display: Exclude zero-value additional invoice items from invoices, creating a cleaner billing view.
- Efficient operations: Apply all additional items to an agreement version and set non-applicable items to zero without affecting presentation.
- Reduced workload: Minimize the need for multiple agreement versions for seasonal adjustments.
Applicable module: Royalty Manager
Multi-brand Financial Management: Import Brand-specific Chart of Accounts from QuickBooks Online
Enhance control over multi-brand financials by importing brand-specific charts of accounts from QuickBooks Online.
- Seamless integration: Import brand-specific charts of accounts from QuickBooks Online into FranConnect's Royalty Manager.
- Enhanced financial control: Manage brand-specific financials with accurate, detailed data.
- Controlled franchisee access: Control franchisee access to charts of accounts based on brand assignment, ensuring they view only relevant data.
Applicable modules: Royalty Manager and Analytics
Note: Limited access feature; contact helpdesk@franconnect.com to enable.
Flexible Royalty Calculations: Yearly Caps by Royalty Reporting Start Date
Set yearly royalty caps based on franchisees' royalty reporting start date and configure minimum yearly caps to ensure revenue goals.
- Royalty Reporting Start Date based yearly caps: Customize yearly caps by each franchisee's royalty reporting start date for accurate financial tracking.
- Minimum yearly caps: Set minimum yearly caps to support revenue consistency.
- Bulk configuration: Configure caps in bulk for efficiency.
Applicable module: Royalty Manager
Analytics: Systemwide Unit Growth Goals and Renewal Tracking
Streamline management of unit growth and renewals with enhanced data tracking and goal alignment.
- Renewal tracking: Monitor units approaching renewal with yearly and quarterly views.
- FBC performance metrics: View FBC coverage and unit assignment, enhancing support across territories.
- Growth projections: Set monthly growth goals by brand or lifecycle stage and track actuals.
Applicable modules: Information Manager, Analytics
Analytics: Brand Health and Performance Tracking
Optimize brand health with metrics on renewals, sales performance, and periodic goals.
- Sales performance and renewals: Track franchise sales and monitor renewals for proactive brand management.
- Regional metrics: View metrics like lead conversions and support scores for performance insights.
- Goal attainment: Monitor weekly and monthly targets, aligning efforts with brand growth.
Applicable modules: Sales, Operations, Analytics
Analytics: Targeted Sales Insights with Co-applicants Filter
The Franchise Sales Optimization and Sales Forecasting & Unit Projection Dashboards now feature a co-applicants filter, enabling users to exclude co-applicants from lead counts for a more precise view of primary applicants.
Analytics: Focused Site Visit Analysis with Active forms and Locations Filters
The Site Visit Dashboard now includes active forms and active locations filters, allowing users to refine data views quickly and improve analysis.
Important Update: New Unit Summary Views for Location Management
The Information Manager Dashboard now integrates into the Command Center, offering a consolidated view of data insights and navigation. Location data is organized by lifecycle stages within the Store Summary section, improving access.
Please transition to the new Store Summary by October 2025 for uninterrupted service.
Other Resources:
- For feedback: email betatesting@franconnect.com
- API Documentation: https://docs.franconnect.net/