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Location Performance Dashboards for QSR Brands
Gain a comprehensive view of location operations with insights into unit performance, employee development, and compliance.
Designed for: Operations Teams, Franchise Owners, General Managers, Training Managers, and Compliance Teams.
Key Capabilities:
- Comprehensive Performance Tracking: Monitor key metrics such as sales, transactions, labor, and food costs, leveraging trend analysis to maximize operational efficiency and profitability.
- Employee Development Monitoring: Track training completion and development milestones to ensure consistent workforce growth across all locations.
- Proactive Compliance Management: Stay ahead of lease expirations and maintain financial and insurance compliance, reducing risk and safeguarding operations.
Applicable Modules: Royalty Manager, Training and Development (World Manager), Foundation, Analytics
P&L Analysis: Customizable KPI Reporting for Strategic Financial Alignment
Tailor P&L metrics to meet your brand’s unique financial reporting needs, providing actionable insights for improved financial oversight and operational performance.
Designed for: Finance and Operations Teams, Franchise Owners, and General Managers.
Key Capabilities:
- Customizable KPI Reporting: Configure P&L KPIs to align with how each brand measures financial success, ensuring precise reporting and strategic alignment.
- Segmented Financial Benchmarking: Use enhanced segment rankings to benchmark performance, optimize resource allocation, and drive profitability across business units.
- Dynamic Financial Trend Views: Customize trend analyses to gain insights into financial growth, profitability, and cost drivers, supporting proactive financial planning.
Applicable Modules: Royalty Manager, Analytics
Franchise Sales Index: Benchmark Your Sales Performance Against Industry Averages
Gain actionable insights by comparing your brand’s performance with industry benchmarks to enhance growth strategies.
Designed for: Chief Development Officers and Franchise Development Managers.
Key Capabilities:
- Performance Benchmarking: Measure KPIs like average leads, close rates, and days to close against industry averages to identify strengths and areas for improvement.
- Lead Source Effectiveness: Evaluate the performance of top lead sources, brokers, and online channels, optimizing lead generation strategies with industry comparisons.
- Year-over-Year Trend Analysis: Track long-term sales trends, using industry comparisons to inform decision-making and refine sales tactics.
Applicable Modules: Sales, Analytics
Franchise Sales Optimization: Advanced Lead Tracking and Sales Performance Insights
Enhance lead management with advanced tracking and deeper sales performance analytics.
Designed for: Chief Development Officers and Franchise Development Managers.
Key Capabilities:
- Updated Trend Views and Year-to-Date (YTD) Reporting: Track trends for new leads and leads with status changes, while leveraging YTD comparisons for a comprehensive view of lead management.
- Advanced Lead Status Grouping: Group lead stages into pre-qualified, qualified, closed, and killed categories for a streamlined view of lead progress.
- Enhanced Lead Details: An info window displays detailed lead information, enabling quicker decision-making and better lead analysis.
Applicable Modules: Sales, Analytics
Systemwide Outlet Status: Enhanced Data Tracking and FDD Compliance
Optimize outlet reporting with enhanced tracking and compliance features for greater regulatory accuracy and operational efficiency.
Designed for: Legal and Compliance Teams.
Key Capabilities:
- Refined Report Structure: Improved labels and descriptions ensure clearer reporting, while enhanced sorting capabilities streamline data navigation.
- Detailed Data Tracking: Drill-down views into location details provide deeper insights into outlet status changes, terminations, and compliance metrics.
- Efficient Transfer Management: Seamlessly input transfer dates and track transfer and termination reasons in alignment with FDD Item 20 reporting, ensuring accurate documentation.
Applicable Modules: Foundation, Analytics
Custom Views: Bulk Operations on Unit Information
Enhance productivity and streamline business workflows with customizable data views and robust security measures.
Designed for: Legal and Operations Teams.
Key Capabilities:
- Comprehensive Unit Data Views: Create and manage custom Unit Summary views with relevant attributes, flexible filters, and consolidated details in a unified view.
- Batch Operations and Advanced Filtering: Execute batch operations for units and filter Segment details, "Managing Owner," and "Type of Ownership" fields in custom views.
- Advanced Data Security and Accessibility: Set permissions and control field-level access, ensuring PII protection and enhanced security across user levels.
Applicable Module: Information Manager
Learn More: How to Use Custom Views in Unit Summary
One Click Task Access: Streamlined Task Management for Efficient Operations
Process tasks more efficiently directly from your email notifications.
Designed for: Sales and Operations Teams, Franchise Owners, and Managers.
Key Capabilities:
- Seamless Task Access: One-click task access from within email notifications enables users to instantly access and process tasks, significantly enhancing overall productivity.
- Improved Task Details View: Task details and status updates are easily managed through an intuitive interface, simplifying the process of completing assignments efficiently.
- Enhanced User Interface: Improved UI for task notifications ensures a smoother experience when modifying tasks, helping teams stay on track and meet deadlines with ease.
Applicable Modules: Sales, Info Manager, Hub, Operations Visits
Conversational UI for Text Messaging: Enhanced SMS Engagement for Sales Teams
Streamline communication between the franchise development team and prospects with improved SMS engagement, allowing for more immediate and effective follow-ups.
Designed for: Sales Teams and Franchise Development Managers.
Key Capabilities:
- Instant Mobile SMS Communication: Send and receive SMS directly from the mobile app, enabling quicker responses and enhancing lead engagement.
- Complete Conversation History: Automatically log SMS interactions in the Activity History, ensuring full transparency and easy access to past conversations, supporting better follow-up strategies.
- Optimized User Experience: The new Conversational UI improves text-based communication, offering a more intuitive and efficient platform for staying connected with prospects and boosting overall productivity.
Applicable Modules: Sales, FranConnect Mobile App
Learn More: How to Use the SMS Conversational Interface with Leads on the FranConnect Mobile App
QuickBooks Online Integration: Boost Financial Reporting Flexibility and Accuracy
Enhance flexibility and gain comprehensive financial insights through improved QuickBooks Online integration.
Designed for: Finance Teams and Franchise Owners.
Key Capabilities:
- Customizable Look-Back Period: Adjust the look-back period for adjustments up to 12 reporting periods to ensure comprehensive tracking of past revenue adjustments.
- Journal Entry Integration: Seamlessly integrate journal entries, ensuring that money movements between accounts, such as from income to expense, are accurately reflected in reports.
- Improved Financial Accuracy: Ensure a more accurate and complete view of financial data, improving decision-making and financial oversight.
Applicable Modules: Royalty Manager, Analytics
Tailored Training Content Targeting
Streamline content management and ensure compliance with flexible, role-specific training solutions for your franchise teams.
Designed for: Training Managers, Franchise Owners, and General Managers.
Key Capabilities:
- Enhanced Content Management and Targeting: Create and distribute training content more quickly, improving operational efficiency and compliance at all levels.
- Customizable Administrator Controls: Enhanced tools to allocate content creation and compliance oversight, ensuring smoother training operations across the organization.
- Integrated Approval Workflows: Maintain brand consistency with an approval system that aligns content with brand standards, while still allowing managers to tailor training for specific locations.
Applicable Modules: Training and Development (World Manager)
Learn More: Streamlined E-Learning Management: Empowering Location Managers for Efficiency and Compliance
Global Search Enhancements: Find Relevant Information Faster
Improve access to content and information with enhanced search capabilities.
Designed for: Corporate Staff and Franchise Owners.
Key Features:
- Improved Search Relevance: Upgraded algorithms deliver more relevant results for leads, owner, location information, operational documents, and training materials.
- Enhanced User Experience: Revised weightage improves alignment between search inputs and results, making the platform more intuitive and user-friendly.
- Faster Access to Critical Information: Optimized search performance reduces response times, ensuring users can quickly find the information they need to make informed decisions.
Applicable Modules: Global Search
Note: This is a Limited Access Release. Please reach out to your CSM or FranConnect Help Desk at helpdesk@franconnect.com to enable this feature.
Important Update: Transition Location Management to New Unit Summary Views in Information Manager
As part of our latest release, the Information Manager Dashboard is now seamlessly integrated into the Command Center, offering users a comprehensive view of all data insights and dashboard metrics, presenting them in a streamlined, at-a-glance format. Enhanced navigation features ensure that users can easily access and interact with the information they need.
Additionally, location data management—previously spread across separate pages in the Info Manager module (including In Development, Terminated, Franchisees, and Corporate Locations)—is now unified within the Store Summary section. This integration organizes locations by their lifecycle stages, providing users with an efficient way to access detailed information and quick links.
Please transition to the new Store Summary views for Location Management by the first week of October 2025 to ensure uninterrupted service and benefit from enhanced features.